Head of Department, Business Process Management at LAPO Microfinance Bank Limited

LAPO Microfinance is a pro-poor financial institution committed to the empowerment of low-income Nigerians through creation of access to responsive financial services on a sustainable basis. The institution was founded as a non-profit entity by Mr. Godwin Ehigiamusoe while working as a Rural Co-operative Officer.

LAPO Microfinance Bank Limited exists to address the economic and social subjection of a large number of Nigerians through provision of financial services to micro, small and medium enterprises on affordable terms. LAPO Microfinance Bank provides a range of financial services which enable low-income households enhance their productive capacity; build and consolidate their economic and manage their risks. These products and services include loans, savings, micro-investment and micro-insurance services.

We are recruiting to fill the position below:

Job Title: Head of Department, Business Process Management

Location: Lagos
Job Type: Full-time

Key Responsibilities (with a banking focus)
Process Analysis & Documentation (Banking Context):

• Map and document critical banking processes like loan origination, KYC/AML checks, account opening, and transaction processing.
• Identify bottlenecks and inefficiencies that impact customer service, operational costs, or regulatory compliance.
• Model "to-be" processes that incorporate best practices, automation, and regulatory requirements.

Process Improvement & Optimization (Banking Focus):

• Lead projects to streamline processes, reduce processing time, and improve accuracy in areas like loan approvals, fraud detection, and customer onboarding.
• Apply Lean, Six Sigma, or other methodologies with a focus on banking-specific challenges (e.g., risk management, compliance).
• Implement process changes while ensuring minimal disruption to banking operations.

Process Design & Implementation (Banking Context):

• Design processes that adhere to strict banking regulations (e.g., KYC/AML, GDPR, PSD2) and internal risk policies.
• Collaborate with compliance officers and legal counsel to ensure regulatory compliance is embedded in process design.
• Support the implementation of new processes, including training for bank staff and communication to customers.

Process Monitoring & Performance Management (Banking Focus):

• Establish KPIs relevant to banking, such as transaction processing time, customer satisfaction scores, regulatory compliance adherence, and fraud detection rates.
• Monitor process performance using banking-specific data and reporting tools.
• Analyze data to identify trends, potential risks, and areas for improvement in banking operations.

Stakeholder Management (Banking Context):

• Collaborate with branch managers, loan officers, compliance officers, IT staff, and other stakeholders across the bank.
• Effectively communicate process changes and their impact on different areas of the bank.
• Build strong relationships with stakeholders to ensure buy-in for BPM initiatives.

Technology & Tool Support (Banking Focus):

• Utilize BPM software, workflow automation tools, and banking-specific systems (e.g., core banking platforms, CRM) to manage processes.
• Evaluate and recommend technologies that can automate banking processes, improve data analytics, and enhance regulatory compliance.

Compliance & Risk Management (Banking Specific):

• Ensure all process changes comply with relevant banking regulations and internal risk policies.
• Identify and mitigate risks related to process changes, such as operational risks, compliance risks, and reputational risks.

Project Management (Banking Context):

• Manage process improvement projects within the bank, considering the complexity of banking operations and regulatory requirements.
• Ensure projects are delivered on time and within budget, with minimal disruption to banking services.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] and Copy: [email protected] using the Job Title as the subject of the mail.