Front Desk & Reservations Officer at Stay & Homely Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest's visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Title: Front Desk & Reservations Officer

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Description

• We are currently seeking a talented and experienced Front Desk & Reservations Officer to join our dedicated team. If you have a minimum of 3 years of experience in the hospitality sector and possess relevant educational qualifications, we invite you to apply for this pivotal role in our esteemed establishment.

Responsibilities
Reservation Management:

• Handle guest inquiries and reservations through various channels, such as phone, email, and online platforms.
• Assist guests in selecting suitable room types, providing information about rates, availability, and hotel amenities.

Check-In and Check-Out:

• Greet guests warmly upon their arrival, ensuring a smooth and efficient check-in process.
• Verify guest information, such as identification and payment details, and provide them with room keys and necessary information about the hotel's facilities and services.
• Handle guest check-outs, process payments, and ensure accurate billing and invoicing.

Guest Services and Assistance:

• Serve as a point of contact for guests, addressing their inquiries, concerns, and requests promptly and professionally.
• Provide information about local attractions, transportation, and other services to enhance the guest experience.
• Handle guest complaints and escalate issues to the appropriate departments or management when necessary.

Administrative Tasks:

• Maintain accurate guest records, including personal details, payment information, and special requests.
• Prepare and distribute daily reports, such as occupancy levels, arrivals, and departures, to relevant departments.
• Handle cash transactions and reconcile daily cash and credit card transactions.

Communication and Coordination:

• Maintain effective communication with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
• Collaborate with the reservations team to manage room inventory, allocate room assignments, and maximize occupancy rates.
• Liaise with other hotel staff to ensure a seamless guest experience and resolve any operational issues.

Requirements

• Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in front desk operations and reservations within the hotel and hospitality industry.
• Proficiency in using hotel reservation systems and software for bookings and guest management.
• Excellent communication skills in English, both verbal and written, with a friendly and customer-oriented approach.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in handling guest information, bookings, and financial transactions.
• Ability to work flexible hours, including weekends and holidays, to meet the operational needs of the hotel.

Application Closing Date
24th February, 2025.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the job title and location as the subject of the email.