Customer Engagement Associate at Husk Power Systems Nigeria Limited

Husk Power Systems (“Husk”) is an award-winning clean energy company serving rural India and Sub-Saharan Africa. In 2023, it was named “World’s Best Challenger Brand” in the energy industry and is a 3-time Global Cleantech 100 company. The company’s AI-powered rural energy platform provides 24/7 renewable power to rural households, commercial customers, institutions, and small factories. It also delivers a range of other products and services, including e-commerce and credit financing of branded appliances for home and commercial use, as well as community-based solutions for e-mobility and the agricultural value chain. Husk’s mission is to supercharge economic growth and social well-being in rural communities that are unserved and underserved.

We are recruiting to fill the position below:

Job Title: Customer Engagement Associate

Location: Abuja with 20% travel to Husk MiniGrids Location
Employment Type: Full Time
Reports to: Manager, Customer Engagement
Division / Function: Customer Engagement

Role Summary

• Husk is seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria.
• The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention. 
• This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions. 
• You need to be a team player and have a problem-solving attitude.

Key Responsibilities
General:

• Manage all customer complaints and inquiries.
• Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making.
• Ability to use CRM tools to track customer journeys.
• Build and maintain strong relationships with existing and new clients through regular communication.
• Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth.
• Prepare and submit accurate reports on surveys and other customer engagement activities.
• Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention.
• Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.

Location and Travel:

• This role is based in Abuja, Nigeria
• Would be required to work from minigrid locations often; and not May be required to travel often to visit sites.

Required Skills & Attributes

• Minimum of a BSc/HND in Arts, Social Sciences, and another related field preferred.
• Proven track record of success in customer service or contact center operations
• High proficiency in Hausa and English Language 
• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional negotiation, persuasion, and interpersonal skills.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
  Willingness to travel frequently within the assigned territory.

Salary
Negotiable based on Experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Women candidates are encouraged to apply.