Customer Success Specialist (Remote) at Borderlesshr

Borderlesshr - Our model is predicated on empowering businesses like yours to build their engineering team without the risk, hassle or cost. You let us know what you want and we build your team from our diverse global pool of thoroughly pre-vetted software engineers.

We are recruiting to fill the position below:

Job Title: Customer Success Specialist

Location: Nigeria (Remote)
Employment Type: Full-time

Summary

• We are seeking a Customer Success Specialist to ensure our clients achieve maximum value. 
• In this role, you’ll act as a trusted advisor to customers, guiding them through onboarding, adoption, and continued success with our solution. 
• You will work closely with cross-functional teams to deliver exceptional support and proactively address customer needs to drive satisfaction and retention.

What you will do

• Onboard New Customers: Guide customers through the onboarding process, ensuring a smooth transition to using Insight7’s platform.
• Drive Adoption: Partner with customers to understand their goals and workflows, helping them leverage Insight7’s features to achieve success.
• Proactive Engagement: Monitor customer health metrics, identify areas for improvement, and proactively reach out to address issues or opportunities.
• Provide Support: Serve as the main point of contact for customer inquiries, troubleshooting issues, and ensuring timely resolution.
• Upsell and Renewals: Identify opportunities to expand usage and value for existing customers, contributing to renewal and upsell efforts.
• Collaborate Across Teams: Work with sales, product, and engineering teams to advocate for customer needs and influence product development.
• Educate and Train: Conduct training sessions and create resources to empower customers to use Insight7 effectively.
• Track Success: Maintain accurate records of customer interactions, feedback, and outcomes in our CRM system.

What you will bring

• Interested candidates should possess a Bachelor`s Degree in any relevant field
• Experience: 1+ years in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
• Customer-Centric Mindset: Passion for delivering exceptional customer experiences and solving problems with empathy and urgency.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex concepts clearly and effectively.
• Analytical Skills: Ability to analyze customer data to identify trends, challenges, and opportunities for growth.

Salary
N200,000 - N250,000 monthly.

Application Closing Date
5th March, 2025.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the job title as the subject of the mail.

Note: Only qualified applicant will be contacted.