Spa Manager at Naturesgift Wellness Spa

Naturesgift Wellness Spa is a renowned Health and Wellness Business with years of experience in this field. Our services are inclusive but not limited to the following, Massages services, Acupuncture, Cupping Therapy, Manicure and Pedicure, Colon Cleansing, Scrubs and Baths, Reflexology, Wellness products and Health Consultancy.

We are recruiting to fill the position below:

Job Title: Spa Manager

Location: Lagos
Employment Type: Full-time

Job Description
We are recruiting for the position of a Spa Manager who will play a critical role in overseeing the daily operations of activities, ensuring both staff and guests have a positive experience. The major job functions include:
Operational Management:

• Overseeing the day-to-day operations of the spa, including managing staff, ensuring smooth guest experiences, and maintaining a high standard of service.
• Scheduling appointments and managing bookings, ensuring the spa is running efficiently.

Staff Management:

• Hiring, training, and supervising spa staff such as therapists, receptionists, and other wellness professionals.
• Providing continuous training and performance evaluations to ensure staff meet the spa's standards of service.
• Handling staff schedules and resolving any workplace issues.

Guest Experience and Customer Service:

• Ensuring guests receive exceptional service, from the moment they book their appointment to their experience at the spa.
• Handling guest feedback, addressing complaints, and making sure each guest has a memorable, relaxing experience.
• Developing and promoting customer loyalty programs.

Financial Management:

• Managing the spa’s budgets and expenses and ensuring profitability.
• Developing pricing strategies for services, packages, and products.

Marketing and Promotion:

• Creating marketing strategies to attract new customers and retain existing ones, including social media campaigns, email newsletters, and special promotions.

Facility Maintenance:

• Ensuring the spa environment is clean, serene, and properly maintained.
• Managing the upkeep of equipment and spa facilities, such as saunas, hot tubs, and massage tables etc.

Compliance and Health & Safety:

• Ensuring the spa complies with local regulations, including health and safety standards, sanitation protocols, and licensing requirements.
• Keeping up to date with industry standards and best practices for wellness, hygiene, and customer care.

Wellness Program Development:

• Developing wellness programs and retreats that align with the spa’s goals and attract clients interested in holistic health.
• Working with health professionals, yoga instructors, or nutritionists to offer comprehensive wellness packages.

Requirements

• Candidates should possess B.Sc Degrees with 2 - 5 years relevant work experience.

Salary
N100,000 Monthly.

Application Closing Date
28th February, 2025.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.