IT Technical Analyst at a Trading Company - Fadac Resources and Services Limited

Fadac Resources and Services Limited - Our client is a trading company based in Nigeria that specializes in the exportation of high quality raw cocoa beans and cashew nuts.

They are recruiting to fill the position below:

Job Title: IT Technical Analyst 

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Provide expert technical support to end-users for a wide range of IT systems and applications, including Microsoft 365, SaaS platforms, and other enterprise business applications.
• Troubleshoot complex software and hardware problems, diagnose root causes, and implement effective, timely solutions.
• Assist with the administration and maintenance of IT systems, including user account management, software installations and updates, system configuration, and monitoring.
• Proactively identify, analyze, and resolve recurring technical problems, developing permanent solutions and preventative measures. Contribute to a knowledge base of common issues and solutions.
• Drive automation initiatives using tools like Power Automate and Power Apps to streamline business processes and improve efficiency.
• Explore and evaluate emerging technologies and tools to identify opportunities for innovation and productivity gains.
• Contribute to the development of in-house solutions.
• Maintain awareness of AI trends and best practices, including the acceptable use of AI systems within the organization.
• Explore potential applications of AI to improve business operations and support strategic initiatives.
• Maintain a strong understanding of the cybersecurity landscape, emerging threats, and risk mitigation strategies.
• Contribute to a culture of security awareness within the organization.
• Create and maintain comprehensive documentation for IT systems, applications, support processes, and automation workflows.
• Work closely with other IT team members, including the Network Support Analyst, Client Support Analyst, and Web & Applications Developer, to resolve escalated issues and ensure seamless IT service delivery.
• Collaborate effectively with business users to understand their needs and provide appropriate solutions.
• Actively contribute to IT projects, such as implementing new systems, upgrading existing infrastructure, developing in-house solutions, or deploying automation workflows.
• Continuously identify opportunities to improve IT support processes, enhance efficiency, and leverage technology for better outcomes.

Requirements

• A Bachelor’s Degree, HND or post graduate certificate Degree in IT, Engineering, Business, or related field.
• 2 - 5 years of experience in IT technical support or a related role.
• CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft AI fundamentals Microsoft Certified: Azure Fundamentals (AZ-900) ISC2 Certified in Cybersecurity (CC) or CompTIA Security Certifications are desirable
• Experience supporting cloud-based environments (Microsoft 365, Azure, or similar) and SaaS applications.
• Experience with ERP systems and automation tools (e.g., Power Automate, Power Apps) is highly desirable.
• Strong understanding of IT systems and applications, including operating systems, productivity software, and business applications.
• Proficiency in troubleshooting complex software and hardware problems.
• Knowledge of networking concepts and protocols is beneficial.
• Basic scripting and automation skills are a plus.
• Familiarity with AI concepts and applications is desirable.
• Ability to understand business needs and translate them into effective IT operational strategies and solutions.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks, manage time effectively, handle multiple priorities andwork independently and as part of a team.

Application Closing Date
17th February, 2025.

How to Apply
Interested and qualified candidates should send their CVs to: adedoyin.a@fadacresources.com using the Job Title as the subject of the mail.