Account Manager - Dairy MEIA at Novonesis

At Novonesis, we believe solutions rooted in biology are key to tackling the challenges our world faces. Enzymes, functional proteins and microorganisms are our planet's tiniest, yet mightiest agents of change. When we leverage their power with science, we create biosolutions that transform the way we all produce, consume and live.

We are recruiting to fill the vacant position below:

Job Title: Account Manager - Dairy MEIA

Job Reference No: JR104595
Location: Nigeria

Job Description
Technical support:

• Ensures technical monitoring and provides support to local customers for whom he is responsible in Nigeria and Ghana for the use of Novonesis Dairy products: cultures, enzymes, test kits...
• Provides expertise in the field of products and manufacturing processes to carry out the necessary tests at customers' sites in coordination with the segment manager.
• Works in close collaboration with local distributor to intervene in support of the commercial approach.
• Provides technical expertise to local distributor for the launch of new products/concepts.
• Provides technical training for distributor &/or customers in collaboration with segment managers, across the entire range: Cultures, Enzymes and Test Kits
• Contributes to the resolution of technical disputes and ensures the quality of responses provided to customers.
• Participates in training recommended by his manager as part of his development and improvement of his skills.

Day-to-Day Responsibilities:

• Ensures the collection of the needs of the clients for whom he is responsible.
• Provides support for the achievement of sales in accordance with the budgets and estimates defined with his manager for the customers for whom he is responsible.
• Identifying, scoping, and developing new business opportunities
• Conducts proactive monitoring of customer activities, identifies, and implements necessary corrective actions.
• Uses Sales Force to manage the client account, project portfolio and updates them regularly.
• Provide input to sales budget preparation and input to sales forecast
• Coordinates all activities relating to the execution of the projects for which he is responsible.
• Contributes to the feedback of information to the departments concerned for the implementation of development projects (new products and/or adaptation of existing products)
• Conducts a weekly and/or monthly activity review with his manager.
• Provides reports and information requested by his manager on time.
• Monitors the achievement of its performance in relation to the set objectives and proposes corrective actions if necessary.
• Reports regularly on its activity to its manager: visit reports, updating of databases, monthly activity reports, progress of current developments.
• Provide input for financial processes, follow up on customer payments.
• Follow up customer orders and support customer service if need it 
• Gather competitive information and shared with manager.

Customer account management:

• Provides support for maintaining and developing business with the existing clients for whom he is responsible and leads a proactive approach to identifying opportunities and new clients.
• Carry out the mapping of each of its clients (sites, production, key people, opportunities)
• Contributes to the planning and execution of commercial activities in agreement with his manager; including visits, tests, seminars, Innovation days, respecting the priorities defined with your manager.
• Updates customer accounts in Salesforce software and uses Salesforce to record all activities, including reports of customer visits, remote conferences, and telephone conversations.
• Analyzes customer complaints and resolves routine customer issues in agreement with manager.
• Immediately inform management of any important events concerning its customers
• Develops and maintains its relational network locally within our sector of activity.
• Builds and maintains contacts on several levels within its customer accounts.
• Contributes to the development of the commercial strategy and provides support to the deployment plan.

Team Spirit:

• Proactively shares market, customer, and knowledge observations with colleagues.
• Provides support in other markets (up to 10% of his time) when his know-how and skills are required.
• Carries out his professional activities in accordance with the instructions of Novonesis and in compliance with current laws and regulations.
• Actively participates in internal meetings and training at Novonesis to improve knowledge and skills.
• Provides constructive feedback to colleagues to improve team performance.
• Definition of the commercial strategy: pricing strategy, discounts, rewards, samples, technical support
• Any investment proposal
• Providing customers with products that are at risk and have a poor AR history (a high return rate)
• Management of complaints (or threat of complaints) with requests for financial compensation
• The editorial staff on behalf of Novonesis of contracts creating legal obligations.
• Customer audits for which he is responsible.

Experience and Qualifications

• Engineer or equivalent or Bac +3 in Food Science / Technology / Marketing or related fields
• Have minimum of 5 years of relevant job experience, preferably in Dairy and/or B2B.
• Experience in Food industry is an advantage.
• Excellent track record in achieving and exceeding sales targets.

Required Skills:

• Proactive, dynamic, and energetic personality with a positive attitude in problem solving.
• Disciplined, eager to continually learn and improve business and technical skills.
• Understands the need to share and learn best practices across different regions and teams.
• Rigorous, respectful of deadlines and ability to implement changes.
• Excellent persuasion skills, ability to spot opportunity and go after them.
• Excellent communication and liaison skills
• A passion for our sector of activity
• Strong technical knowledge. Preferably with a technical diploma. However, quality experience and a relational network in our sector of activity can compensate for the absence of a technical diploma.
• Comfortable in customer relations
• Ability and willingness to work on administrative tasks on Microsoft Office and sales force… 
• Good analytical capabilities
• Excellent level of oral and written English and teamwork skills.
• Ability to travel frequently (Monday through Friday) in Nigeria and to Ghana, UAE, and Denmark.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online