WordPress Sales Support Specialist (WordPress, Customer Support, English language, Communication, Sales, Data entry, Google Sheets) at WPMU DEV

WPMU DEV - We are an established and leading commercial WordPress company with products used on tens of millions of websites. And we are still growing. Company culture: It’s the flexibility and excitement of working for a start-up, but with an established business and growing team. We’re big on having fun too! Work remotely: That’s right, work flexibly from anywhere in the world. Our crew covers every continent except Antarctica (know any penguins for hire?). Our team: We’re proud to be an ethnically diverse team that embraces all backgrounds and cultures. Everyone is valued, included, and respected. Your growth: We value and support professional growth; from training and development, to providing support for you to step up to the next level.

We are recruiting to fill the position below:

Job Title: WordPress Sales Support Specialist (WordPress, Customer Support, English language, Communication, Sales, Data entry, Google Sheets)

Location: Remote

Job Description
Will you be our newest WordPress Sales Support Specialist?

• We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.
• You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure we stand out from the rest!
• The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes and will manage Accounts and Sales-related communications.
• We’re looking for a person who will be able to also work on weekends and is available to work on the following schedules:
  • 10:00 pm – 6:00 am UTC
  • 3:00 pm – 11:00 pm UTC.

Responsibilities
Leads generation:

• Providing support to customers and members by identifying solutions to their WP-related concerns through our communication channels (email, chat)
• Providing customer service and managing customer accounts
• Providing product knowledge and promoting WPMU DEV products.
• Maintaining meticulous CRM hygiene while monitoring and nurturing sales leads through consistent follow-up email correspondence.
• Managing inbound and outbound sales communications.
• Conducting Zoom calls with potential and existing clients.

Qualifications
Essential attributes and experience required:

• Have a really good familiarity with WordPress, including themes and plugins
• Superb interpersonal skills, including the power to swiftly build rapport with current customers
• Proven experience in sales and accounts and billing support
• At least 1-year of experience in any Sales Support position
• Proficient in English: Verbal and Written
• Proficient in spreadsheets and data entry
• Enjoy collaborating with others, and don’t back down from a challenge.

Typing skills:

• Strong communication skills
• Love people and love yourself!
• We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.

Skill-Set:

• WordPress, Customer Support, English language, Communication, Sales, Data entry, Google Sheets.

Job benefits
Why Join us?

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

Application Closing Date
25th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What should I do now?

• Download the WordPress Sales Support Specialist Task Sheet, answer those questions, and then submit your application. It’s that simple!
• The ability to write in clear English is essential in this role. We are unable to consider applications that fail to demonstrate a high level of written communication.

Hiring Process:

• Our hiring process includes the task mentioned above and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid trial of 4-6 weeks before being offered a more permanent role.
• Good luck!