Customer Care Lead at Soso Care

Soso Care is a forward-thinking health insurance company that aims to make insurance accessible, understandable, and personal for everyone. Our mission is to create lasting relationships with our clients by offering products and services that genuinely help people when they need it most. We believe in the power of storytelling to build a trusted brand and connect with individuals on a deeper level.

We are recruiting to fill the position below:

Job Title: Customer Care Lead

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• We are seeking a motivated and passionate Customer Care Lead to join our growing team.
• The ideal candidate will have a deep understanding of the Insurance sector and have a strong desire to provide exceptional service to clients.

Responsibilities

• Collaboration: Collaborate with relevant underwriters to create health insurance coverthat works for low income earners.
• Policy Management: Handling the administration of insurance policies, including processing new policies, renewals, and cancellations.
• Customer Service: Serving as a point of contact for policyholders, addressing their inquiries, concerns, and claims promptly and professionally.
• Claims Processing: Managing the claims process, which may include verifying coverage, assessing claim validity, and coordinating payments to healthcare providers or policyholders.
• Data Management: Maintaining accurate records of policies, claims, and customer information within the company's database or software systems.

Qualifications

• Relevant Degree in any discipline.
• Problem-solving abilities: Ability to think critically and resolve customer issues quickly and effectively.
• Patience and empathy: Handle customers’ frustrations or concerns with patience and understanding.
• Technical proficiency: Comfort with using various software platforms, CRMs, and troubleshooting tools.
• Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining quality.
• Knowledge of customer service practices and principles.
• Ability to handle stressful situations appropriately.

Application Closing Date
28th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note

• Soso Care Insurtech is an equal-opportunity employer committed to diversity and inclusion.
• We encourage qualified individuals from all backgrounds to apply.