Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
KyDAL Office Point (KOP) Job Recruitment (3 Positions)

Don Quester Consulting Job Recruitment (13 Positions)

MBIS International Job Recruitment (3 Positions)

HNJ Exclusive Job GOODY Bag - March Week Two UPDATE!

Mopheth Nigeria Limited Trainee & Exp Job Recruitment (4 Positions)

Sevan Construction Nigeria Limited Job Recruitment (5 Positions)

Oilserv Limited Job Recruitment (6 Positions)

Greywood Hotels & Apartments Job Recruitment (6 Positions)

Food Concepts Plc Job Recruitment (7 Positions)

Joefelin Resources Job Recruitment (6 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

CVM Career Company Job Recruitment (4 Positions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Refonte Learning Internship & Exp. Job Recruitment (19 Positions)

M-KOPA Nigeria Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (8 Positions)

The Advertisers Job Recruitment (3 Positions)

Shell Petroleum Development Company Graduate & Exp. Job Recruitment (9 Positions)

Koolboks Limited Job Recruitment (3 Positions)

Contemporary Group Limited (CGL) Job Recruitment (5 Positions)

G-Shoppers Global Services Limited Job Recruitment (3 Positions)

Guaranty Trust Holding Company Plc (GTCO) Job Recruitment

Amecron Nigeria Limited Job Recruitment (3 Positions)

Biz Afric Solutions Job Recruitment (4 Positions)

Graduate Industrial Hygiene Intern at ExxonMobil Corporation

OIC Partners Limited Job Recruitment (4 Positions)

Syx-Brij Nigeria Limited Job Recruitment (10 Positions)

African Industries Group (AIG) Job Recruitment (15 Positions)

SIMS Nigeria Limited Job Recruitment (5 Positions)

R & R Recruiting Services Job Recruitment (8 Positions)

Ethnos Cyber Limited Job Recruitment (3 Positions)

How to Apply for Jobs on Your Phone Without Frustration: Avoid These Job Application Mistakes and Get Hired Faster

WIOCC Nigeria Limited Job Recruitment (5 Positions)

Fairmoney Microfinance Bank Job Recruitment (5 Positions)

Owens and Xley Consults Job Recruitment (9 Positions)

Edgewood Consulting Limited Job Recruitment (3 Positions)

Peridot Forte Solutions Consulting Limited Job Recruitment (3 Positions)

Stretch-It Concepts Limited Job Recruitment (6 Positions)

Nepal Energies Limited Job Recruitment (3 Positions)

TMAsourcing Solutions Job Recruitment (4 Positions)

The Nigerian Institute of Journalism (NIJ) Job Recruitment (10 Positions)

Lacare Staffing Solutions Job Recruitment (3 Positions)

Montaigne Place Job Recruitment (5 Positions)

Recare Limited Job Recruitment (3 Positions)

LSG Sky Chefs Things Remembered Services FZE Job Recruitment (8 Positions)


Head, Customer Service at Majeurs Holdings Limited

Posted on Tue 11th Feb, 2025 - hotnigerianjobs.com --- (0 comments)


MAJEURS HOLDINGS LTD is a creative and luxury furniture manufacturing company founded in June 2011 with headquarters in the United Kingdom and a production factory in Lagos State, Nigeria. The company is the premier manufacturer of luxury furniture in West Africa. Majeurs Holdings Ltd, the parent company, houses Majeurs Furniture, Majeurs Academy and Mande.

We are recruiting to fill the position below:

Job Title: Head, Customer Service

Location: Lagos

Key Responsibilities
Customer Service Leadership & Strategy:

  • Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience.
  • Monitor customer service performance metrics and drive initiatives for continuous improvement.
  • Ensure compliance with company policies and industry best practices.

Team Management & Development:

  • Lead, train, and mentor the customer service team to enhance productivity and service quality.
  • Set performance goals, conduct appraisals, and provide feedback for continuous development.
  • Foster a positive work environment that promotes teamwork and professional growth.

Customer Support & Relationship Management:

  • Oversee customer interactions and ensure timely resolution of inquiries, complaints, and escalations.
  • Develop strategies to enhance customer satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless service delivery.

Process Improvement & Reporting:

  • Analyze customer feedback and trends to recommend service improvements.
  • Utilize data and reports to track performance and identify areas for optimization.
  • Implement technology and tools to streamline customer service operations.

Crisis Management & Conflict Resolution:

  • Handle high-level customer complaints and complex issues professionally.
  • Develop proactive solutions to mitigate service-related challenges.
  • Ensure swift and effective resolution of service disruptions.

Requirements

  • Candidates should possess an HND / BSc with 6 years experience.

Application Closing Date
28th February, 2025.

Method of Application
Interested and qualified candidates should send their CV/Resume to: hr@majeursholdings.com using the Job Title as the subject of the mail.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *