Head of Visa Division at a Foremost Travel Management Company - OptiHuman Consulting Limited

OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, and corporate and individual clients.

They are recruiting to fill the position below:

Job Title: Head of Visa Division

Location: Victoria Island, Lagos

Job Summary

• The Head of Visa Division is responsible for managing and driving the growth of visa processing services for both online and offline clients.
• This role ensures seamless operations, compliance with global regulations, and excellent customer service for B2C, B2B, and corporate clients.
• The ideal candidate will oversee visa advisory, application processing, and partnerships with embassies and consulates while implementing strategies to enhance service delivery and revenue.

Specific Responsibilities
Strategic Management:

• Develop and execute the division’s strategy to align with the company’s overall objectives for both online and offline channels.
• Identify new market opportunities, expand service offerings, and establish partnerships with embassies, consulates, and visa facilitation centers.
• Drive revenue growth through innovative service packages, upselling, and cross-selling to clients.

Operational Excellence:

• Oversee end-to-end visa processing operations, ensuring accuracy, timeliness, and compliance with international and local regulations.
• Standardize workflows and implement technology solutions to streamline visa application processes.
• Maintain a robust database of visa requirements for various destinations and ensure timely updates.

Customer Relationship Management:

• Provide top-notch visa advisory services to clients, ensuring a smooth and hassle-free experience.
• Build strong relationships with key clients, including individuals, corporates, and travel partners.
• Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.

Team Leadership:

• Lead, train, and motivate the visa services team to deliver exceptional service.
• Establish performance metrics and conduct regular reviews to ensure operational efficiency.
• Foster a collaborative and results-driven work environment.

Compliance and Risk Management:

• Ensure adherence to all legal and regulatory requirements for visa processing services.
• Mitigate risks by maintaining proper documentation, verifying client information, and addressing potential fraud or compliance issues.
• Stay updated on changes in immigration policies, travel restrictions, and geopolitical developments.

Data and Reporting:

• Analyze data on visa applications, processing times, and client demographics to identify trends and opportunities.
• Prepare and present periodic reports to senior management, highlighting performance, challenges, and recommendations.
• Implement tracking and reporting systems to monitor success metrics such as application approvals and revenue growth.

Requirements

• Bachelor’s degree in Business Administration, International Relations, or a related field.
• A Master’s degree or professional certification in Travel and Tourism Management is an advantage.
• Minimum of 6 years of experience in visa processing or travel services, with at least 3 years in a leadership role.
• Proven track record of managing visa services for B2B and B2C clients.
• Proficiency in visa application platforms and CRM tools.
• Knowledge of global immigration policies, visa regulations, and travel requirements.
• Strong ability to manage and inspire a diverse team.
• Commitment to delivering exceptional customer experiences.
• Ability to align operational goals with business objectives.
• Aptitude for resolving complex issues and implementing process improvements.
• Excellent interpersonal and written communication skills for engaging clients, stakeholders, and team members.
• Improved operational efficiency in visa processing services.
• Increased customer satisfaction and loyalty through seamless service delivery.
• Revenue growth from visa services across both online and offline platforms.
• Strong relationships with embassies, consulates, and corporate partners.

Compensation and Benefit
Attractive.

Application Closing Date
16th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified applicants will be contacted.