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Operations Manager at Glocient Hospitality

Posted on Tue 11th Feb, 2025 - hotnigerianjobs.com --- (0 comments)


Glocient Hospitality is a top-notch hospitality management company currently focused on transforming the Ikogosi Warm Springs and resort in Ekiti State into a world-class vacation resort. We are clear-cut and determined to set a global standard in the tourism and hospitality sector as we provide all-around excellence and peerless satisfaction in service delivery to our guests.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Ekiti
Employment Type: Full Time

Job Description

  • The Operations Manager oversees the day – day operations of a hotel, ensuring smooth running across all departments including front desk, housekeeping, food and beverage, and ensuring high-quality guest service by managing staff, monitoring budgets, developing operational policies, and coordinating various aspects of the hotel to maintain operational efficiency and guest satisfaction.

Key Responsibilities
Resort Operations Management:

  • Oversee day-to-day resort activities, including lodging, food and beverage, recreation, and maintenance.
  • Ensure smooth functioning of all departments, including front desk, housekeeping, kitchen, and guest services.
  • Develop and implement standard operating procedures (SOPs) to improve efficiency.

Guest Experience & Service Quality:

  • Ensure exceptional customer service and address guest complaints professionally.
  • Monitor and improve guest satisfaction through feedback and service enhancements.
  • Coordinate special events, excursions, and experiences to enhance guest stays.
  • New Business Development: Proactively identify and pursue new business opportunities through networking, cold calling, online research, and attending industry events. Develop compelling proposals and presentations.

Staff Leadership & Performance Management:

  • Recruit, train, and supervise staff to uphold hospitality excellence.
  • Set performance goals and provide regular coaching and evaluations.
  • Foster a positive work environment and encourage teamwork among employees.

Financial & Budget Management:

  • Manage operational budgets, cost controls, and revenue optimization.
  • Oversee pricing strategies and occupancy rates to maximize profitability.
  • Ensure accurate financial reporting and compliance with accounting standards.

Marketing & Business Development:

  • Collaborate with marketing teams to promote the resort through digital and traditional channels.
  • Develop partnerships with travel agencies, event planners, and tour operators.
  • Enhance brand positioning and attract more local and international tourists.

Facility Maintenance & Safety Compliance:

  • Ensure the resort’s infrastructure, including rooms, pools, and recreation areas, is well-maintained.
  • Implement and enforce health, safety, and environmental regulations.
  • Work with vendors and contractors to manage repair and renovation projects.

Qualifications

  • 5+ years of experience in hotel or resort operations management.
  • Strong leadership, problem-solving, and communication skills.
  • Experience in financial planning and budget management.
  • Knowledge of the tourism and hospitality industry in Nigeria.
  • Ability to work under pressure and adapt to changing demands.

Preferred Skills:

  • Proficiency in hotel management software (e.g., Opera, PMS).
  • Experience in event planning and guest relations.
  • Strong understanding of marketing strategies for hospitality businesses.

Benefits
What you will experience:

  • Competitive Compensation.
  • 5-day workweek.
  • Flextime.
  • Competitive Health Insurance (Employee + Spouse + 4 children).
  • Growth and Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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