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Front Office Manager at Glocient Hospitality

Posted on Tue 11th Feb, 2025 - hotnigerianjobs.com --- (0 comments)


Glocient Hospitality is a top-notch hospitality management company currently focused on transforming the Ikogosi Warm Springs and resort in Ekiti State into a world-class vacation resort. We are clear-cut and determined to set a global standard in the tourism and hospitality sector as we provide all-around excellence and peerless satisfaction in service delivery to our guests.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Ekiti
Employment Type: Full Time

Job Summary

  • We are looking out to hire a reliable and well-experienced Front Office Manager with an entrepreneurial, energetic personality.
  • As the front-line employee, your role will be extremely important for improving customer experience and satisfaction. 
  • You will lead your team and be responsible for guest services, controlling costs, and increasing departmental revenues.

Job Description

  • Directly supervise and provide leadership and guidance to Front Office Staff, ensuring consistent quality and superior guest service is provided.
  • Play a lead role in the effective performance management of Front Office staff including, but not limited to, ongoing coaching & training, the performance appraisal process, and the progressive disciplinary process.
  • Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
  • Ensures compliance with all Front Office policies, standards, and procedures, such as safety procedures, cash handling, and key security.
  • Maintain information on prices, rates, special packages, programs, etc., while ensuring all staff is trained in all areas.
  • Work with Department Heads in all areas to ensure smooth, efficient operations and good communication.
  • Act as a primary liaison with guests and associates in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Provide guidance and direction to all associates to ensure they are adhering to all policies, standards, procedures, and regulations.
  • Liaise with General Manager on all issues/feedback raised in internal and external reports.
  • Establishes control systems for controllable costs and labor to effectively meet budget guidelines.
  • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.

Qualifications

  • Bachelor’s Degree in business administration, hospitality management, or related discipline.
  • Minimum of 10 years of related work experience. Tourism, Resort, or Hospitality industry experience is an advantage.
  • Extensive knowledge of Front Office operational procedures.
  • Profound experience in customer service٫ office management and bookkeeping procedures.
  • Sense of ownership and pride in your performance and its impact on the company’s success.
  • Exceptional customer service, interpersonal and communication skills.
  • Solid knowledge of MS Office, particularly Excel, and Word.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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