Manager, Real Estate and Administration (Facilities Management Soft Services) at African Export Import Bank (Afreximbank)

African Export-Import Bank (Afreximbank or the Bank) is a Pan-African multilateral financial institution that finances, facilitates and promotes intra-and extra-African trade across Africa and Caribbean Community (CARICOM) countries. For over 30 years, the Bank has been deploying innovative instruments to deliver solutions that support the transformation of the structure of trade, while accelerating industrialization and intra-regional trade, thereby boosting economic expansion in Africa and recently, Caribbean Community states.

We are recruiting to fill the position below:

Job Title: Manager, Real Estate and Administration (Facilities Management Soft Services)

Location: Cairo, Egypt

About Job

• Soft Services Assistant Manager should manage and control the soft services operations in Bank headquarters to ensure its compliance with the agreed upon performance level, bank rules, and security &QHSE standards.
• S/he should effectively manage and direct team members to ensure team objectives are being carried out.
• S/he should ensure continuous improvements are made and all soft services activities are delivered, in an exquisite and efficient manner, and in accordance with internationally accepted best practice, financial budget, and bank standards.

Responsibilities
Soft Services Management:

• Guide and control the Soft Services team to ensure the effective and efficient provision of catering and housekeeping services for all Bank staff and guests.
• Develop and implement systems to ensure Bank headquarters are maintained and operated in accordance with Security & QHSE standards while optimizing efficiency.
• Ensure the Soft Services team works diligently, professionally, and efficiently to achieve all objectives while continuously developing the team to guarantee stakeholder satisfaction.
• Maintain clear and efficient periodic reporting (and more frequent if required) to the Assistant Manager, Office Management & BCM-HQ, ensuring visibility of the status of cleaning and catering plan implementation, challenges faced, and recommendations for action.
• Maintain adequate and detailed records reflecting Soft Services activities carried out at Bank headquarters, including but not limited to reports, notices, payments, cleaning provider schedules, and plans.
• As part of the Property Management Team, uphold the Bank’s culture, policies, and rules while ensuring the highest quality management to enhance stakeholder satisfaction.
• In cooperation with the QHSE team, ensure all facilities comply with QHSE standards and Bank policies while providing necessary training or support.
• Contribute to setting budgets and financial forecasting, ensuring all Soft Services activities align with pre-agreed financial budgets, predicted needs, QHSE standards, and Bank regulations.
• Work in coordination with the Bank’s procurement policies to identify, select, and contract cleaning providers, ensuring a clean, safe, healthy, and conducive work environment for Bank staff.
• Implement effective risk management planning and practices, ensuring full compliance with ISO Risk Management Standards. Properly classify threats (based on effect and frequency), achieve planned objectives, and efficiently allocate and utilize resources for risk treatment.

Executive Residences Management:

• Oversee the operations team to provide professional operations and maintenance services for Executives’ residences, ensuring a reliable, safe, healthy, and conducive living environment for Executives and their families.
• Manage all aspects of the day-to-day operations of Executives’ residences, including maintenance and repair services, security and protection services, and pest control, ensuring compliance with QHSE standards.
• Monitor activities performed by service providers to ensure alignment with pre-agreed service level agreements and QHSE standards.
• Review monthly reports before submitting them to the concerned departments.

Team Management:

• Identify and communicate key responsibilities and practices to ensure the efficient delivery of reports and successful achievement of objectives.
• Evaluate and direct team members, conducting regular assessments to ensure compliance with all agreed-upon KPIs.

Qualifications

• Education: Master's Degree in Occupational Health and Safety or any relevant field.
• Certifications: PMP (Project Management Professional) certification is essential.

Knowledge & Experience:
Experience Required:

• Total Years of Experience: More than 10 years.
• Experience in the Same Field/Department: 6–10 years.
• Experience in the Same Position: 6–10 years.

Technical Skills:

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Excellent knowledge of data analysis and risk assessment.
• Experience working in facilities management.

Application Closing Date
3rd June, 2025.

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter to: Afreximbank@robertwalters.com using the Job Title as the subject of the email.