Night Manager at SRS Collection

The SRS Collection stands as a beacon of premier luxury, health, and wellness hospitality, celebrated for crafting bespoke wellness and lifestyle retreats tailored to discerning business and leisure travelers alike. With three illustrious properties nestled in central Lagos.

We are recruiting to fill the position below:

Job Title: Night Manager

Location: Lagos
Employment Type: Full-time
Department: Front Office / Operations
Reports To: Operations Manager

Job Summary

• We are seeking a Night Manager to oversee hotel operations during the night shift.
• The ideal candidate will ensure smooth guest check-ins, security, and overall operational efficiency.

Key Responsibilities

• Conducting the night audit involves reconciling guest accounts, verifying room rates, and ensuring that any discrepancies are identified and addressed promptly.
• Creating and maintaining accurate guest folios. This involves recording charges, payments, and any additional services used by guests during their stay.
• Ensure that all transactions, including card payments, are properly recorded and balanced.
• Supervise night staff and front desk operations.
• Handling guest requests that may arise during the night demonstrates the commitment of the hotel to delivering exceptional guest service even during unconventional hours.
• Closing out the day’s financial activities and preparing the system for the next day‘s operations are integral to the night auditor’s role.
• Respond swiftly to medical emergencies, security breaches, or any unexpected incidents.
• Ensure guest satisfaction by addressing inquiries and concerns.
• Handle late check-ins, check-outs, and night audits.
• Coordinate with departments for seamless service delivery.
• Complete Night Audit checklist.
• Operate and manage advanced property management systems (PMS)
• Run all audit reports and organize them as directed.
• Verify accommodation, spa and restaurant balances.
• Verify that guest rates are correct.
• Do bucket checks daily

Requirements

• Interested candidates should possess a Bachelor's Degree with 3-5 years experience.
• Experience in hotel operations or night management.
• Strong leadership, problem-solving, and communication skills.
• Ability to work independently and handle emergency situations.
• Knowledge of hotel management systems and front office procedures.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online