Service Fulfillment Technician at TTC Mobile Limited

TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery.

Aside our regular corporate training for companies, and retail training for fresh graduates, TTC Mobile has successfully deployed various grass-root-oriented trainings programs like FREE IT Training(2003), National Youth Development Program(2005), National ICT Summit(2007), National Telecom Scholarship (annually, since 2008). In 2010, we were selected as training partner to the federal government’s Presidential Amnesty Program, which implementation commenced in November 2010; We completed this training project in 2011.

We are recruiting to fill the position below:

Job Title: Service Fulfillment Technician

Location: Lagos

Responsibilities
Operation:

• Supervises laying of cables directly in trenches or string it through conduits running through trenches
• Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE &PVC Duct, Bridge Attachments, crossings (road, drainage,streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
• Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
• Plans and schedules project timelines and milestones using appropriate tools.
• Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
• Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
• Inspects, approves and signs-off all implementation and as-built-drawings steps and documentation.
• Optimizes backbone performance and losses by reducing extra cable joints.
• Manages technical discussion and problem resolutions with vendor and contractor.
• Submits all progress reports and documentation requirements of the retail business in the project implementation process.

Collaboration Supports the sales and marketing department to complete a sale by verifying infrastructural capability to fulfil customer service installation:

• Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
• Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.

Work Plan and Processes:

• Develops best fit work methodology to ensure that installations are done at minimal cost and that customer satisfaction is achieved.
• Structures end to end development and delivery approach.

Drives continuous improvement to create efficiencies/ improve products/services:

• Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.

Customer Relationship Management:

• Ensures provision of excellent customer service by identifying customer needs, handling customer concerns and fulfilling customer requests in a timely manner.

Customer Installation:

• Coordinates customer installation process.

Educational Qualifications & Functional Skills

• A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
• A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
• Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.

Salary
N200,000 - N300,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "Service Fulfillment Technician" as the subject of the email.