IT Specialist for Hotel PMS Software at Brilliant Performance Solutions Limited

Brilliant Performance Solutions Limited - Our client, a Specialists brand with an International reputation in the management of Hotels, is recruiting suitable candidates to fill the position below:

Job Title: IT Specialist for Hotel PMS Software

Location: Ikeja, Lagos
Employment Type: Full-time
Department: IT Department
Reports to: IT Manager / General Manager

Job Summary

• We are looking for a skilled IT Specialist to manage and support the Property Management System (PMS) for our hotel.
• The ideal candidate will be responsible for ensuring the smooth operation and integration of the PMS with various hotel departments.
• This role requires a deep understanding of hotel management software, troubleshooting, and the ability to work collaboratively with both technical and non-technical teams.

Key Responsibilities
PMS Management & Support:

• Administer and maintain the hotel’s Property Management System (PMS), ensuring that all modules are operating efficiently and meet operational needs.
• Provide ongoing support to hotel staff in using PMS software, troubleshooting issues, and resolving system errors.
• Monitor the PMS system performance, update configurations, and ensure data security.

System Integration:

• Integrate PMS with other hotel systems (e.g., point-of-sale, booking engine, accounting software, etc.).
• Ensure smooth data flow between PMS and other software platforms to maintain accuracy across systems.

User Training:

• Train hotel staff, including front desk personnel, housekeeping, and management, on how to use PMS efficiently.
• Create user manuals, FAQs, and troubleshooting guides for staff.

System Updates and Upgrades:

• Coordinate and implement system updates and patches.
• Research and implement new features or upgrades to PMS to enhance efficiency and performance.

Troubleshooting & Technical Support:

• Act as the first point of contact for any PMS-related technical issues or user queries.
• Provide hands-on support during system downtimes and resolve system-related issues in a timely manner.

Collaboration & Reporting:

• Collaborate with hotel management and other departments to understand their PMS needs and provide appropriate technical solutions.
• Generate reports from PMS data to assist management in decision-making and performance tracking.

Vendor Liaison:

• Work closely with PMS software vendors to resolve any technical issues and facilitate regular maintenance.
• Negotiate with vendors for system upgrades, software renewals, and customizations as needed.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Certification in Hotel Management Software (e.g., Opera, Room Master) is an advantage.
• Experience: Minimum of 3 years of experience in IT support, ideally in the hotel industry or working with Property Management Systems (PMS).

Technical Skills:

• Proficient in PMS software and system administration.
• Knowledge of hotel technology systems, including POS, reservation systems, accounting software, and internet booking engines.
• Experience with databases (SQL) and basic programming skills (e.g., for customizations).

Soft Skills:

• Excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to train non-technical staff in using technical systems.
• Strong attention to detail and ability to work under pressure.
• Language: Fluency in English, both written and spoken. Knowledge of local languages is a plus.

Working Conditions:

• Full-time position.
• Flexibility in working hours may be required, especially during system maintenance or troubleshooting.
• Occasional travel to other hotel branches may be necessary for system implementation or support.

Application Closing Date
16th February, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] or [email protected] using the Job title as the subject of the email.