Experience Officer at GIG Mobility

GIG Mobility, then God is Good Motors, was founded by the enterprising couple Edwin and Stella Ajaere in 1998 to provide bus services across Nigerian cities. Their son, Chidi Ajaere, took over administration of the company which led to a reinvention of the business in 2010. GIGM has over 34 terminals in Nigeria with pick up points and presence in Ghana.

We are recruiting to fill the position below:

Job Title: Experience Officer

Location: Akpakpava, Benin, Edo
Employment Type: Full-time

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers
• Kindly note that your duties may be reasonably modified at the company’s discretion.

Application Closing Date
13th February, 2025.

Method of Application
Interested and qualified candidates should send their applications to: jobs@thegiggroupng.com using the job title as the subject of the mail.

Note: Candidates living close to the Akpakpava terminal of GIGM will be given priority.