Spa General Manager at People Apex Solution

People Apex Solution is a forward-thinking Human Resources firm established in August 2024, driven by the passion and vision of its founder, Lilian Offer Nosakhare. With a core mission to provide personalized and impactful HR solutions, People Apex Solution is committed to empowering organizations and their people to thrive in today’s dynamic business environment. We specialize in offering a broad range of HR services designed to streamline people management, enhance workplace culture, and optimize talent performance.

Our approach at People Apex Solution is built on the belief that people are the most valuable asset of any organization. We go beyond traditional HR practices by providing tailor-made strategies that align with each client’s unique goals and challenges. Our services span across recruitment and talent acquisition, workforce planning, outsourcing, and compliance support, all of which are crafted to foster a sustainable and productive workplace.

We are recruiting to fill the position below:

Job Title: Spa General Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are seeking an experienced, dynamic, and customer-oriented Spa Manager to oversee the daily operations of a luxury spa located in Lekki Phase 1.
• The ideal candidate will be responsible for ensuring exceptional client experiences, driving business growth, and maintaining operational excellence.
• This role requires a strategic thinker with strong leadership, marketing, and organizational skills to elevate the spa’s offerings and reputation.

Key Responsibilities
Operations Management:

• Oversee the daily operations of the spa, including scheduling, inventory management, and facility maintenance.
• Develop and implement standard operating procedures to ensure consistent service quality.
• Ensure compliance with health, hygiene, and safety regulations.

Team Leadership:

• Recruit, train, and supervise spa staff, including therapists, receptionists, and housekeeping personnel.
• Set performance goals, conduct evaluations, and provide continuous feedback and coaching.
• Foster a positive and collaborative work environment.

Customer Service:

• Ensure the delivery of exceptional client experiences from booking to service completion.
• Handle customer inquiries, feedback, and complaints professionally to maintain client satisfaction and loyalty.
• Develop personalized spa packages and recommend treatments tailored to client needs.

Sales & Marketing:

• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage social media platforms and collaborate with local businesses to increase brand visibility.
• Monitor and achieve sales targets by promoting spa products, services, and membership plans.

Financial Management:

• Prepare and manage budgets, monitor revenue, and control expenses.
• Analyze financial reports and implement strategies to maximize profitability.
• Negotiate contracts with suppliers to ensure cost-effective procurement of products and services.

Strategic Development:

• Research industry trends to introduce innovative treatments and services.
• Develop partnerships with other wellness professionals to expand the spa’s service offerings.
• Plan and organize special events or promotions to drive business growth.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
• 3 - 5 years of experience in spa management or a similar role.
• Strong leadership and interpersonal skills with a proven ability to manage and motivate a team.
• Excellent organizational and problem-solving abilities.
• Knowledge of spa treatments, products, and industry trends.
• Proficiency in Microsoft Office and spa management software.
• Strong sales and marketing acumen.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays.

What We Offer

• Salary: N300,000 Monthly.
• Competitive salary with performance-based incentives.
• Professional development opportunities.
• A collaborative and vibrant work environment.
• Discounts on spa services and products.

Application Closing Date
18th February, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter detailing their relevant experience and vision for the role to: [email protected] using the Job Title as the subject of the mail.