Consultant for ICT4D Work Stream at Catholic Relief Services (CRS) - 3 Openings

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

We are recruiting to fill the position below:

Job Title: Short-Term Consultancy for ICT4D Work Stream as a Member of the Campaign Technical Assistant Team (CTAT) Global Fund Supported SMC-ITN Mass Campaign in 2025

Locations: Kaduna, Kano, Katsina
Employment Type: Contract

Terms of Reference

• This Terms of Reference (TOR) provides the description and work to be done during the implementation of integrated ITN and SMC campaign in states in Nigeria.

Project Background

• Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 100 countries. CRS programs assist persons based on need, regardless of creed, ethnicity, or nationality. As CRS works through local church and non-church partners to implement its programs, strengthening and building the capacity of partner organizations is fundamental to the work of CRS. CRS re-established presence in Nigeria in 2000 and currently focuses on health, vulnerable children, agriculture, extractives and governance, and peace building programming.
• CRS has a long and rich history of collaboration with the Global Fund to Fight AIDS, Tuberculosis and Malaria (Global Fund). In Nigeria, CRS has been a Co-Principal Recipient (PR) for the Global Fund Malaria grant since January 2017. As a Co-PR, CRS partnered with the National Malaria Elimination Program (NMEP), various state governments and malaria partners and stakeholders to coordinate and implement the 2017 long lasting insecticidal nets (LLIN) mass campaigns in 6 states. CRS also supervised and supported a range of malaria treatment and prevention services at the state level.
• For the current Global Fund Grant Cycle 7 (2024-2026), CRS will continue to provide oversight to the 3 SRs (Society for Family Health, Management Sciences for Health, and Malaria Consortium) and will work closely with all stakeholders to scale up the implementation of life saving interventions and improve access to quality malaria services in the 13 GF supported states.

Summary and Purpose of the Consultancy

• The Campaign Technical Assistants Team (CTAT) structure was established to support states with the planning and implementation of the SMC-ITN Campaign. The CTAT play a critical function for the initial mass distribution campaigns, a role focused on planning, facilitation, capacity-building, monitoring, data management and reporting during the campaigns. The ICT4D Unit is tasked with the responsibility of developing, planning, coordinating, and implementing the use of Information and Communication Technology for SMC-ITN Mass campaign in Nigeria. This involves the use of android mobile devices, fingerprint scanners, solar chargers, and other peripherals to execute SMC-ITN mass campaigns. The CTAT will support a broadened state structure for the integrated campaigns. ICT4D CTAT is composed of four (4) or more persons.
• The purpose of the consultancy is to provide state-level technical assistance and oversight on the use of ICT4D for the successful implementation of integrated Seasonal Malaria Chemoprevention (SMC) and Insecticide Treated Nets (ITNs) mass campaigns. S/he will provide training, device provisioning and distribution, and technical support in the integrated mass campaign state.

Objectives of the Consultancy

• To provide technical support to all campaign implementers on the use of all ICT4D tools required and the Bring your Own Device (BYOD) strategy.
• To ensure effective knowledge dissemination on the use of ICT4D through trainings of SMC-ITN mass campaign implementers in selected states.
• To monitor the use of digital android devices, fingerprint scanners, and token tracking system to carryout household/beneficiary registration and ITN distribution at the various designated locations.

Main Tasks / Deliverables
Technical Support:

• Provide tier 2 level real time support on android devices during trainings and activities on all submitted requests.
• Manage, resolve, and close all field support requests on the use of the ICT4D applications, database, dashboards, and digital tools during implementation.
• Generate, export and Interpret GIS Data to campaign monitors and LGA/Ward level campaign staff to ensure 100% universal coverage.
• Administer biometric time and attendance tracking profiles and sequence of campaign personnel during trainings.
• Manage campaign personnel changes and capturing of update on the ICT4D platform to ensure efficient printing and delivery of badges for training and activity authentication.
• Provide monitoring and supervision guidance on identifying household-level GIS information to Training and Technology Administrators (TTAs).
• Provide daily coverage details from the ICT4D platform to inform monitors and ward supervisors on mobilization coverage rate, SPAQ administration coverage and net redemption rate during SPAQ administration/household mobilization and ITN distribution activities.
• Provide effective compliance with the ICT4D Strategy business processes.
• To provide required technical guidance to ward supervisors, household mobilizers and distribution teams on the use of the android devices, solar chargers, and the RR application.
• Identification and detection of anomalies during SPAQ administration and E-token distribution and redemption using the real-time monitoring feature of the dashboard as per coverage area of assignment.
• Data collation and management for daily identification of inconsistencies based on generated reports.
• Ensure daily review of campaign processes from the ICT4D dashboard to LGA and State teams.

Device Provision, Distribution, and Inventory:

• Ensure distribution of ICT4D tools to campaign staff following the distribution mechanism.
• Update device distribution inventory database upon distribution of devices to campaign staff.
• Ensure submission and signing of device security, safety, and management documents by campaign personnel before collection of ICT4D tools.
• Ensure provisioning and delivery of buffer devices in case of theft, loss, or damage to ICT4D equipment assigned to campaign personnel for an activity.

Training:
To provide required training to the campaign team on the following:

• Utilize approved capacity-building approaches to equip state staff and other campaign personnel with the required knowledge and skill on technology for SMC-ITN mass implementation.
• Train state staff and other campaign personnel on how to utilize available ICT4D tools and communication platforms to improve efficiency and quality of work.
• Organize and deploy refresher training and orientations to field staff during the implementation.
• Digital attendance tracking of campaign personnel.

Schedule of Deliverables:

• The work will usually be completed over a period of 11 days for microplanning and 55 days for integrated SMC and ITN campaign where applicable per state campaign implementation schedule. However, the number of days may change in some situations.

Required Qualifications
The consultant should possess the following combination of skills and expertise and resident in one of the states supported by Global Fund
Qualifications and Eligibility:

• Minimum of First Degree / Higher National Diploma in Computer Science/Information Technology or in a related field such as sciences, social sciences, public health.
• Demonstrable skills/certification and experience in technical manipulation, configuration, and troubleshooting android devices, mobile phones and associated peripherals.
• Previous experience in deploying and managing technology for SMC or ITN campaign or any related health program implementation in a National and/or State Ministry of Health
• Experience in Data Analytics, PRINCE2, PMP, or other IT related certifications, is an added advantage.
• Excellent knowledge of computer software programs, MS Office packages (highly proficient in the use of Microsoft Excel), other statistical and data analytics tools.
• Excellent English language skills (oral and written communication skills).
• Experience in facilitation and capacity strengthening
• Experience in technical writing, oral presentation and GIS mapping and navigations
• Experience in face-to-face and remote supervisory support for mobile devices and operations on the field
• Must be resident in the campaign implementation state.

Desirable qualities:

• Knowledge of malaria and its prevention, diagnosis and treatment is required.
• Ability to interface with multiple stakeholders, representatives, and partners in a professional manner.
• Ability to work both in a team and independently.
• Demonstrated ability to work effectively under pressure and to prioritize competing demands.
• Experience of proactively identifying and addressing bottlenecks/issues desired.
• Experience of establishing strong working relationships with team members and state personnel.
• Previous experience in electronic data monitoring systems desired.
• Strong inter-personal and public relations skills.
• Ability to speak the local language in state of residence would be an added advantage.

Management Arrangements and Follow-up:

• The Global Fund Malaria project unit will provide overall supervision and management of the consultancy. Focal contact person on this consultancy shall be the ICT4D Specialist or the designee.

Key Working Relationships / Organizations:

• Internal: National Malaria Elimination Program (NMEP), Logistics, Technical and Demand Creation work stream Advisors, Global Fund Malaria Program Team, and Procurement Staff.
• External: State Ministries of Health (SMOH), the Federal Ministry of Health (FMoH), technical and financial Partners, partner health facilities, Local Fund Agent (LFA), Global Fund Country Team, relevant Third-party logistics agents.

Time and Level of Effort:

• This activity is usually expected to take place within a period of not more than 66 days per state campaign microplanning and implementation schedule. However, the number of days may change in some situations. The deliverables are expected to be timely, and reports should be submitted no later than 7 days after the completed state campaigns.

Location of the Consultancy:

• The consultancy will take place in the campaign states. The consultant must be resident in the state.

Equal Opportunity:

• “CRS is an equal–opportunity employer and does not discriminate based on race, color, religion, etc. Qualified women are strongly encouraged to apply.”

Statement of Commitment to Protection:

• “CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Application Closing Date
10th February, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online 

Note

• Resumes that are not appropriately formatted (generally) will be disqualified.
• Applications should reach us by the COB deadline.
• Only qualified persons will be contacted and invited for an interview.
• Please note that candidates who do not adhere to the application format or submit more than one application will be disqualified.