Customer Service / Billing Representative at Outreach Medical Services - 3 Openings

Outreach is a group of hospitals offering affordable care to women and children across Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service / Billing Representative

Locations: Lekki, Festac & Okota - Lagos
Employment Type: Full-time

Responsibilities

• Effective communication with clients at every encounter.
• Ensure full understanding and management of client requirements and identification of further opportunities with the client.
• Ensure a smooth relationship between the hospital and other stakeholders in our ecosystem.
• Ensure that all telephone calls (in and outbound) are handled in a timely and professional manner.
• Document Management.
• Medical Records filing and management.
• Electronic medical records management.
• Appointment booking and management manually and electronically.
• Hospital billing and payment collection
• Ensure the welfare of all Patients.
• Proper documentation and handover of daily activities.
• Filling all registers and sending reports per shift.
• Monitoring and control of all office stationery.
• Administering Customer Service surveys to all clients.
• Ensuring excellent Patient’ Experience for all patients.

Salary
N85,000 - N100,000 monthly.

Application Closing Date
30th January, 2025.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.