Manager / Chief Operating Officer (COO) at Touchwave Innovation

At Touchwave Innovation, we are on a mission to bridge the gap between businesses, their staff, and clients through the power of technology. We specialize in developing cutting-edge NFC products and customer-centric engagement tools, including WhatsApp chatbots, designed to maximize client engagement and streamline business operations.

As a dynamic startup, we aim to revolutionize communication in various sectors, particularly the hospitality industry, real estate, and government agencies, by offering innovative solutions that are not only unique but also globally competitive. Our products are designed to improve efficiency, with some offering functionalities not yet available in the Nigerian market but widely used worldwide. We believe in empowering businesses to save time, increase productivity, and build strong relationships with their clients. At the heart of our success is a close-knit team environment where ideas are valued, and your growth is tied directly to the company's success. We don’t believe in fixed salaries; as the company grows, so does your earning potential. With plans to become the leading champion of customer-client communication in Nigeria, we’re committed to offering solutions that drive real business growth through meaningful client involvement.

We are recruiting to fill the position below:

Job Title: Manager / Chief Operating Officer (COO)

Location: Lagos
mployment Type: Full-time

Job Summary

• We are looking for a visionary and results-driven Manager/Chief Operating Officer (COO) to oversee the company’s operations and ensure the consistent progress of the business. This role requires a dynamic leader who is passionate about business growth, has strong operational expertise, and can drive organizational excellence.
• As the COO, you will play a pivotal role in managing the team, optimizing business processes, and ensuring that our innovative solutions reach their full market potential.

Key Responsibilities

• Strategic Leadership: Develop and implement strategies to achieve business goals and ensure sustained growth.
• Team Management: Lead, motivate, and oversee staff, ensuring their performance aligns with company objectives.
• Operational Excellence: Monitor day-to-day operations, streamline processes, and ensure efficient delivery of products and services.
• Sales and Marketing Oversight: Collaborate with sales and marketing teams to maximize market penetration and drive revenue growth.
• Performance Tracking: Set KPIs, monitor progress, and prepare detailed performance reports for the executive team.
• Client Relationship Management: Build and nurture relationships with key clients to ensure customer satisfaction and loyalty.
• Financial Oversight: Monitor budgets, manage resources effectively, and ensure financial targets are met.
• Innovation and Growth: Identify new market opportunities and oversee the development and launch of new initiatives.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree is a plus).
• Minimum of 3–5 years of experience in a managerial or operations role, preferably in the technology, hospitality, or service sectors.
• Proven track record of driving business growth and operational efficiency.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in using business tools and software for project management, reporting, and analytics.
• A deep understanding of sales and marketing processes is an advantage.

Compensation and Growth Opportunities

• A competitive performance-based earningstructure.
• Opportunity to earn bonuses and equity shares in the company through our Equity Stock Option Pool (ESOP).
• Professional development opportunities to grow with the company.
• Be part of a leadership team shaping the future of NFC technology in business growth.

What We Offer:

• A collaborative, innovative work environment that values your ideas.
• The chance to drive meaningful impact and influence company strategy.
• A platform to build your career and grow alongside a rapidly expanding company.

Application Closing Date
23rd March, 2025.

How to Apply
Interested and qualified candidates should send their CV and a cover letter detailing your vision for ouchwave Innovation to Jobs@touchwaveinnovation.com.ng using the Job Title as the subject of the mail.