Hotel Operation Manager at a Leading Hospitality Brand - Tivana Workforce

Tivana Workforce - Our client, a leading hospitality brand in Nigeria, is recruiting to fill the position below:

Job Title: Hotel Operation Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Our client is seeking an experienced Operations Manager to oversee the day-to-day operations of its hotel.
• The successful candidate will ensure the smooth operation of all hotel departments, including the front office, housekeeping, food and beverage, and maintenance.
• The Operations Manager will work closely with the General Manager to implement strategies and initiatives that drive revenue growth, improve guest satisfaction, and increase operational efficiency.

Key Responsibilities

• Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
• Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
• Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
• Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
• Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
• Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
• Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
• Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
• Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.

Requirements

• Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
• Minimum 10years of experience in hotel operations: A minimum of 5years of experience in hotel operations, preferably in a management role.
• Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
• Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
• Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.

Application Closing Date
15th February, 2025.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the position as the subject of the email.