Head, Internal Communications & Content Management, Merchandising & Warehousing at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Head, Internal Communications & Content Management, Merchandising & Warehousing

Job Identification: 1259
Location: Lagos
Job type: Full-time

Duties & Responsibilities

• Lead the development and execution of strategy for group wide external and internal content, leading with multi-faceted publications, to achieve the triple goals to engage, excite and enrich via strategic application of content marketing.
• Lead the generation of ideas as well as implementation of bank-owned conferences and workshops globally, upholding thought leadership, policy influencing and financial inclusion imperatives.
• Develop plans to sustain awareness, passion and participation for the Bank’s publications and conferences initiatives.
• Production of content pitch templates.
• Provide direction for adherence to trademark and intellectual property conventions and protocols.
• Provide editorial support and supervision for production of Group Annual Report.
• Provide editorial support and supervision for production of Group Sustainability Report.
• Develop plans to sustain awareness, passion and participation for the Bank’s publications and conferences initiatives.
• Provide Editorial lead for publications, contribute articles, and ensure timely production of good quality magazines.
• Ensure timely production of other good quality publications as may be required by Management (e.g. Corporate Profile) and provide necessary support for other
• publications from departments across the Bank.
• Draft speeches and speaking notes for the CEO, Executive Management and Group Head Marketing & Corporate Communications in consonance with group strategic business development and brand building objectives.
• Draft correspondences for the CEO, Executive Management and Group Head Marketing & Corporate Communications in line with group strategic business development and brand building objectives.
• Source for awards that align with the Bank’s business and prepare entries to enable the Bank win and communicate these awards, in sync with the Awards Engagement and Communication Strategy.
• Facilitate Board, Management and Projects photography and video recordings for group and subsidiaries’ Annual Report & Accounts and other publications.
• Initiate and implement publications plans.
• Curate conferences, workshops and seminars to promote thought leadership.
• Lead the development and execution of strategy for group wide external and internal content, leading with multi-faceted publications, to achieve the triple goals to engage, excite and enrich via strategic application of content marketing.
• Lead the generation of ideas as well as implementation of bank-owned conferences and workshops globally, upholding thought leadership, policy influencing and financial inclusion imperatives.
• Develop plans to sustain awareness, passion and participation for the Bank’s publications and conferences initiatives.
• Production of content pitch templates.
• Provide direction for adherence to trademark and intellectual property conventions and protocols.
• Provide editorial support and supervision for production of Group Annual Report.
• Provide editorial support and supervision for production of Group Sustainability Report.
• Develop plans to sustain awareness, passion and participation for the Bank’s publications and conferences initiatives.
• Provide Editorial lead for publications, contribute articles, and ensure timely production of good quality magazines.
• Ensure timely production of other good quality publications as may be required by Management (e.g. Corporate Profile) and provide necessary support for other publications from departments across the Bank.
• Draft speeches and speaking notes for the CEO, Executive Management and Group Head Marketing & Corporate Communications in consonance with group strategic business development and brand building objectives.
• Draft correspondences for the CEO, Executive Management and Group Head Marketing & Corporate Communications in line with group strategic business development and brand building objectives.
• Source for awards that align with the Bank’s business and prepare entries to enable the Bank win and communicate these awards, in sync with the Awards Engagement and Communication Strategy.
• Facilitate Board, Management and Projects photography and video recordings for group and subsidiaries’ Annual Report & Accounts and other publications.
• Initiate and implement publications plans.
• Curate conferences, workshops and seminars to promote thought leadership.
• Develop an understanding and awareness of the internal communication needs within FirstBank, HoldCo and subsidiaries - liaise with staff and project teams to understand changes and potential implications for Internal Communications resulting in the timely co-ordination of employee communication through a range of channels to ensure ease of access, clarity, consistency and effectiveness.
• Supervise the procurement, warehousing and distribution process and management of N800m merchandising budget for the BrandShopOnline, Bank, subsidiaries, Group and SBU Collaterals as well as major Bank promos and activations.
• Manage the N100m internal communications budget
• Lead the development and implementation of internal communications plans for all Bank and Group wide projects/initiatives; Corporate Transformation, Brand Engagement, Service Delivery Excellence, FirstContact, CPC, ISO certification, Information Security, Culture Orientation, HCMD, First Academy and more
• Own corporate internal communication process – developing and delivering the strategically coordinated process in order to provide effective, accurate and consistent employee communications.
• Developing and creating awareness for the internal communications policies and protocols.
• Developing plans to sustain awareness and passion for the bank’s vision, mission and brand pillars through engagement activations that help staff to live the brand; Coordinate selection, training and re-training of Brand Champions
• Manage the pitch and award process for the relevant staff engagement/Brand culture agencies, monitor implementation, measure success and collate feedback to ensure improvement.
• Ensure effective management of client/ agency relationships to ensure timely delivery on projects and activations.
• Channel enquiries and complaints on products and services from FirstContact and other sources to the relevant officers and ensure 360o closure.
• Building on existing networks and develop where required internal communications contacts throughout the Bank; build a robust directory across the Group
• Deliver regular communication for all staff through appropriate channels;
• Develop an understanding and awareness of the internal communication needs within FirstBank, HoldCo and subsidiaries - liaise with staff and project teams to understand changes and potential implications for Internal Communications resulting in the timely co-ordination of employee communication through a range of channels to ensure ease of access, clarity, consistency and effectiveness.
• Supervise the procurement, warehousing and distribution process and management of N800m merchandising budget for the BrandShopOnline, Bank, subsidiaries, Group and SBU Collaterals as well as major Bank promos and activations.
• Lead the development and implementation of internal communications plans for all Bank and Group wide projects/initiatives; Corporate Transformation, Brand Engagement, Service Delivery Excellence, FirstContact, CPC, ISO certification, Information Security, Culture Orientation, HCMD, First Academy and more
• Own corporate internal communication process – developing and delivering the strategically coordinated process in order to provide effective, accurate and consistent employee communications.
• Developing and creating awareness for the internal communications policies and protocols.
• Developing plans to sustain awareness and passion for the bank’s vision, mission and brand pillars through engagement activations that help staff to live the brand; Coordinate selection, training and re-training of Brand Champions
• Manage the pitch and award process for the relevant staff engagement/Brand culture agencies, monitor implementation, measure success and collate feedback to ensure improvement.
• Ensure effective management of client/ agency relationships to ensure timely delivery on projects and activations.
• Channel enquiries and complaints on products and services from FirstContact and other source to the relevant officers and ensure 360o closure.
• Building on existing networks and develop where required internal communications contacts throughout the Bank; build a robust directory across the Group
• Deliver regular communication for all staff through appropriate channels;
• Intranet - Liaising with IT team to leverage the intranet as an effective internal      communications tool and to ensure it meets the needs of its audience.
• Briefing materials - Manage and take responsibility for all messages to internal customers ensuring consistency, accuracy and avoid message conflicts.
• Roadshows; Coordinate visits to regions, Groups, BDOs and Branches and online engagements, including the CEO’s Groupwide Webcasts, to ensure dissemination of strategic priorities and plans.
• Ensure communication and activations tie into the overall strategic plan of the Bank and Group.
• Enhance customer satisfaction through dissemination of regular information on Bank’s products, Services and initiatives as well as SSA Markets and HoldCo communications.
• Evaluate the Bank and Group’s internal communications initiatives to ascertain effectiveness.
• Ensure continuous improvement; develop regular feedback channels to promote cross-communication within FirstBank, monitor consistency, ensure improvement in communications and share best practices with colleagues and managers within the Bank.
• Manage and deliver a complete merchandise process from BrandShopOnline to units and branches and ensure quality (in line with Brand Standard), timely availability and distribution of collaterals to enhance customer loyalty.
• Provide merchandise support and logistics as required by subsidiaries and HoldCo leveraging the merchandise fair and other sourcing and presentation opportunities
• Supervise and manage the activities of accredited vendors across the Group including the Price Monitoring Committee process to ensure appropriate pricing, timely delivery of briefs and brand conformity.
• Coordinate all front-end and back-end activities of the BrandShop Online and BrandShop Warehouses.
• Coordinate all merchandise and warehousing activities in the FirstBank Group.
• Support the department’s Information Security Management Systems and Business Continuity Management activities to ensure compliance.
• Comply with the principles and policies in the Information Security Handbook.
• Conduct thorough research on the Group’s historical events, personalities, figures, and processes using a wide range of sources, including primary and secondary literature, archives, libraries and digital databases, locally and globally.
• Analyze and interpret historical data and facts for publications.
• Collaborate with SBUs to develop research projects and exhibitions.
• Collaborate with other professionals, such as archivists, curators, and historians from other institutions or consultant companies, to develop collaborative research projects or exhibitions.
• Develop information, education and communication (IEC) programmes for internal and external stakeholders, viz employees, students, researchers, and other audiences to engage them in the study of the Group’s history and heritage.
• Write and publish research papers, articles, or books on history and heritage.
• Organize and maintain historical records and archival collections of historical documents, artifacts, and other materials, ensuring their preservation and accessibility in collaboration with relevant departments.

Job Requirements
Education:

• A Bachelor's Degree in Mass Communication or the Humanities.
• A Bachelor’s Degree in the Sciences or Social Sciences with requisite experience.
• A Master’s Degree in Marketing, Mass Communication, History, International Relations or related discipline or an MBA as an added advantage.
• Professional Memberships/Certifications:
• Advertising Practitioners Council of Nigeria (APCON)
• Nigerian Institute of Public Relations (NIPR)
• National Institute of Marketing of Nigeria (NIMN)
• Nigerian Institute of Marketing (NIM)
• Chartered Institute of Marketing (CIM)
• Certificate in Media Enterprise (CME)

Experience:

• Minimum of 15 years in Marketing/Corporate Communications in blue chip companies or Financial services with experience in brands development, brand standards, excellent writing and editing skills, publications management, audio-visual production management, internal engagement, culture and management of the overall brand experience delivery, Management of retail and legacy brands, Library and archives management.
• Proficiency with Microsoft Word, Excel and PowerPoint is essential.
• Ability to work with minimal supervision.

Application Closing Date
4th February, 2025; 08:38 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online