Telesales Officer at Careers Verified (Abuja & Lagos)

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Locations: Abuja and Lagos
Employment Type: Full-time

Description

• A Telesales Officer is responsible for making outbound calls to potential or existing customers to promote and sell products or services. The role involves building and maintaining customer relationships, achieving sales targets, and ensuring a high level of customer satisfaction.

Key Responsibilities
Sales and Lead Conversion:

• Make outbound calls to prospective or existing customers.
• Promote and sell products or services based on customer needs.
• Convert leads into sales by explaining the benefits and features of the product/service.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Handle inquiries, resolve complaints, and provide appropriate solutions.
• Follow up on customer feedback and ensure satisfaction.

Achieving Targets:

• Meet or exceed daily, weekly, and monthly sales targets.
• Maintain a record of sales and conversions for performance tracking.

Product Knowledge:

• Stay updated on product/service features, pricing, and benefits.
• Provide accurate information to customers to aid their decision-making.

Data Management:

• Record customer interactions, inquiries, and feedback in the CRM system.
• Update and maintain an accurate database of leads and opportunities.

Compliance and Ethics:

• Adhere to company policies, procedures, and ethical guidelines.
• Ensure compliance with relevant laws, regulations, and quality standards.

Requirements
Educational Qualification and Experience

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in telesales, telemarketing, or customer service is an advantage.

Key Skills:

• Excellent verbal communication and listening skills.
• Strong persuasion and negotiation abilities.
• Ability to handle rejection and remain motivated.
• Proficiency in using CRM software and basic computer applications.

Personal Attributes:

• Goal-oriented and self-motivated.
• Good organizational and time-management skills.
• Positive attitude and high level of professionalism.

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.