Backend Administrator / Customer Support Officer at Shurefire Global Link Limited

Shurefire Global Link Limited is an online marketplace connecting buyers and sellers of building materials. We provide a platform where contractors, builders, and homeowners can easily find and purchase quality materials for their construction projects. Our goal is to simplify the process, offering a seamless and efficient experience for everyone involved.

We are recruiting to fill the position below:

Job Title: Backend Administrator / Customer Support Officer

Location: Ajah, Lagos
Employment Type: Full-time

Job Description

• Platform Administrator and Customer support, to oversee and manage the backend of the marketplace app.
• This includes managing user accounts, product listings, and ensuring that transactions are processed correctly.
• Dedicated to assisting the sellers and the buyers on the platform by helping them with product listings, orders, payment issues, and any problems they might encounter and also responsible for reviewing and approving content submitted by users, including product listings, descriptions, images, and reviews.

Key Responsibilities

• Monitor platform activity (new registrations, product listings, transactions).
• Handle user verification and approve seller profiles.
• Address disputes between buyers and sellers.
• Ensure smooth functioning of the platform.
• Assist sellers with onboarding, managing their product catalogues, and troubleshooting any issues they encounter.
• Ensure sellers comply with the marketplace's terms and policies.
• Address performance issues with sellers (e.g., complaints, disputes, or delivery issues).
• Monitor seller reviews and ratings.

Skills and Qualifications

• OND or higher in Computer Science, Information Technology, Business Administration, Communications, or a related field.
• 1 - 3 years of experience in platform administration or in the e-commerce or building materials industry.
• Experience managing the backend of an app or online platform is a plus.
• Familiarity with cloud platforms and databases is helpful.
• Knowledge of backend systems and basic database management.
• Experience or interest in the e-commerce or building materials industries
• Strong communication skills for working with the team and users.
• Basic understanding of data security and protecting user information.

Application Closing Date
31st January, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using "Backend Administrator and Customer Support Officer" as the subject of the mail.

Note: This is a hybrid job and you will under go some trainings.