Operations Manager at Ruth and Roots

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges, particularly reproductive health challenges through herbs and nutrition.

We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• Develop, implement and continuously refine effective operational strategies to achieve company objectives, maximize efficiency, enhance customer experiences, and drive profitability across the board.
• Independently identify opportunities for improvement and implement viable solutions to operational challenges.
• Monitor and maintain equipment and machinery to ensure smooth operations.
• Promote a culture of safety, collaboration, and continuous improvement.
• Oversee inventory levels to balance costs and ensure product availability.
• Manage budgets, Competent with Profit & Loss statements, ability to collaborate with finance and supply chain teams for accurate forecasting and implement cost control measures.
• Work closely with all departments to align operations with the broader company goals.
• Develop and implement risk management and business continuity plans to address potential operational disruptions and maintain stability during crises.
• Prepare and present regular operational performance reports to senior management.
• Conceptualize and execute new ideas that propel growth, managing projects from inception to completion without constant supervision.
• Oversee the development and implementation of comprehensive training programs, fostering a culture of accountability and ownership among staff.
• Establish high service standards to ensure exceptional customer satisfaction and leverage feedback for continuous improvement.
• Regularly assess staff performance using KPIs such as sales growth, customer satisfaction, staff productivity, and cost efficiency.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Operations Management, or a related field (with an MBA preferably).
• Experience: 5+ years in operations management, preferably within the healthcare, retail or trado-medical industry.
• Proven experience in managing manufacturing processes, supply chains, and logistics.
• Exceptional leadership, communication, and problem-solving skills.
• Knowledge of compliance standards and regulatory requirements specific to the healthcare, retail or trado-medical industry.
• Demonstrated ability in operational strategy, process improvement, and independent project management.
• Proficient in interpreting operational data to make informed decisions.
• Exceptional leadership skills with the ability to motivate and influence teams through effective communication.
• Highly self-driven with an aptitude for proactive decision-making, problem-solving, and innovation.
• Exhibits a strong sense of responsibility, treating the company with care and dedication as if it were their own.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.