Customer Service Representative at FoliXx Hospitality

FoLIXX Hospitality is a company incorporated under the laws of the Federal Republic of Nigeria with RC Number, RC1518225 and its registered address at 142, Lekki Epe Expressway Elegushi, Ikate Lekki, Lagos State. Established in 2018, FoLiXx Hospitality provides a sophisticated and contemporary entertainment experience. From renowned themed nightlife events and live performances to exceptional restaurants and special occasions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikate, Lekki - Lagos
Employment Type: Full-time

Job Summary

• Are you an eloquent, mature, and customer-focused professional? Do you excel in building relationships and creating memorable guest experiences?
• We are seeking a dynamic Customer Care Representative to join our team. If you’re driven by customer satisfaction and passionate about hospitality, this role is perfect for you!

Key Responsibilities

• Reservations: Handle customer reservations efficiently and accurately, ensuring a seamless booking process.
• Inquiries: Respond promptly to customer inquiries via phone, email, and in person, providing detailed and helpful information about our services.
• Upselling: Identify opportunities to upsell services, packages, or products to enhance guest experiences and increase revenue.
• Feedback Management: Collect and document customer feedback, addressing concerns professionally and escalating issues when necessary.
• Guest Relations: Foster positive relationships with customers, creating a welcoming and memorable experience for every guest.
• Customer Satisfaction: Monitor and ensure a high level of customer satisfaction by addressing needs and resolving issues swiftly.
• Coordination: Collaborate with other departments to ensure customer needs are met and their expectations are exceeded.
• Reporting: Maintain records of reservations, inquiries, and customer feedback for reporting and improvement purposes.

Key Requirements

• Proven experience in customer care, guest relations, or a similar role, preferably in the hospitality industry.
• Strong communication skills with a clear, eloquent, and professional demeanor.
• A customer-centric mindset with a passion for delivering outstanding service.
• Mature, approachable, and confident personality to engage with diverse customers.
• Ability to upsell effectively and handle objections with professionalism.
• Excellent organizational and multitasking skills to manage reservations, inquiries, and feedback simultaneously.
• Proficiency in using reservation and customer relationship management (CRM) systems is a plus.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed.
• Candidates should possess an HND / B.Sc Degree with 2-5 years experience.
   

What We Offer

• Salary: N150,000 - N200,000 monthly.
• Competitive salary and benefits package.
• A supportive and team-oriented work environment.
• Opportunities for professional growth and development.
• The chance to make a significant impact on customer experiences and satisfaction.

Application Closing Date
27th January, 2025.

How to Apply
Interested and qualified candidates should send their CV and a Cover Letter detailing your experience and why you’re the ideal candidate for this role to: [email protected] using the Job Title as the subject of the email.

Note

• If you’re passionate about customer service and have what it takes to elevate guest experiences, we’d love to hear from you! 
• Join us and be the voice that makes every guest feel special—apply today!