Senior Product Manager - Onboarding and Identity at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Senior Product Manager - Onboarding and Identity

Location: Lagos
Job type: Full time

About the Role

• We are looking for an experienced Senior Product Manager to lead the Onboarding& Identity team at Kuda. In this role, you will own and drive the strategy, development, and optimization of customer onboarding processes.
• This includes enhancing the onboarding journey, reducing friction, and ensuring seamless account creation and upgrades.
• You’ll collaborate with cross-functional teams including Design, Engineering, Analytics and Marketing to deliver a roadmap of impactful features and experiments that improve user experience and drive growth.
• This is a unique opportunity to make a significant impact on Kuda’s growth and our customers’ lives.

Responsibilities

• Take full ownership of the onboarding roadmap, ensuring alignment with Kuda’s OKRs and setting a clear vision for the team.
• Lead a team of engineers, designers, and analysts, fostering collaboration and ensuring high-quality execution of the roadmap.
• Own, understand and optimize the onboarding funnel metrics, utilizing these to share performance with C-Suite executives, direct your roadmap, and identify issues.
• Discover, develop, and improve features to enhance the onboarding experience, including streamlining account creation and upgrades.
• Collaborate with internal and external stakeholders to manage product requirements, ensuring compliance with regulatory and operational standards.
• Build world-class onboarding experiments and features using data, research, and collaboration. Define methods and metrics to evaluate success and failure.
• Coordinate resources and timelines to ensure on-time delivery with the highest quality.
• Deliver features and products that create amazing user experiences and validate these with customers.

Requirements

• 3+ years of experience in product management, specifically working on onboarding journeys.
• A strong understanding of the mobile ecosystem.
• A test-and-learn mindset; you are focused on experimenting and using data to guide your decisions.
• A proven track record of delivering impactful changes and improvements.
• Comfort working with data; you can manipulate and analyze data to understand problems and measure outcomes.
• A bias for execution; you focus on defining the right MVP, making trade-offs, and shipping effective features.
• Exceptional curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success.
• Experience analyzing data from multiple sources to identify insights, pinpoint opportunities, and inform product decisions.

Preferred Qualifications:

• Experience in fintech or digital financial services.
• Familiarity with African markets.
• Knowledge of KYC processes and regulatory requirements.
• Experience running A/B tests.
• Passion for user experience and a desire to build exceptional products.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online