Customer Service Representative at Swift Consulting

Swift Consulting - Our client, a Tech/Transport firm, is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Ikoyi, Lagos
Employment Type: Full-time
Work Mode: Hybrid (3 days onsite, 2 days remote)

Major Responsibilities

• Resolve product or service issues by clarifying customer complaints, identifying the cause, and implementing solutions.
• Provide accurate information about products, services, and policies to customers.
• Maintain detailed and accurate records of customer interactions and resolutions in the company’s CRM system.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Identify and suggest opportunities for process improvements to enhance the customer experience.
• Build lasting relationships with customers by ensuring their needs are met and exceeded.
• Respond to customer inquiries via phone, email, chat, or other communication channels promptly and professionally.

Requirements

• Interested candidates should possess an HND / Bachelor's Degree with 2-5 years experience.
• Proven experience as a Customer Care Representative or in a similar customer-facing role.
• Cultural sensitivity is a required skill.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficient in using CRM software, email platforms, and other relevant tools.
• A positive attitude and a passion for helping others.

Salary
N100,000 - N120,000 / Month.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.