Platform Administrator / Customer Support Officer at Shurefire Global Link Limited

Shurefire Global Link Limited is a growing marketplace app that connects buyers and sellers in the building materials sector. We aim to provide a seamless and reliable experience for both customers and suppliers, helping to streamline the buying and selling process in the construction industry.

We are recruiting to fill the position below:

Job Title: Platform Administrator / Customer Support Officer

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• Platform Administrator and Customer support, to oversee and manage the backend of the marketplace app.
• This includes managing user accounts, product listings, and ensuring that transactions are processed correctly.
• Dedicated to assisting the sellers and the buyers on the platform by helping them with product listings, orders, payment issues, and any problems they might encounter and also responsible for reviewing and approving content submitted by users, including product listings, descriptions, images, and reviews.

Key Responsibilities

• Monitor platform activity (new registrations, product listings, transactions).
• Handle user verification and approve seller profiles.
• Address disputes between buyers and sellers.
• Ensure smooth functioning of the platform.
• Assist sellers with onboarding, managing their product catalogs, and troubleshooting any issues they encounter.
• Ensure sellers comply with the marketplace's terms and policies.
• Address performance issues with sellers (e.g., complaints, disputes, or delivery issues).
• Monitor seller reviews and ratings.

Preferred Qualifications:

• Experience working in the e-commerce or building materials industry.
• Familiarity with content management systems (CMS) or backend admin panels.
• Experience in user training and creating instructional content.
• Tech-savvy with a willingness to learn new systems and technologies quickly.
• Interested candidates should possess an HND / Bachelor's Degree in relevant fields with 2 - 5 years work experience.

Salary
N80,000 - N100,000 Monthly.

Application Closing Date
31st January, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using "Platform Administrator and Customer Support Staff Application" as the subject of the mail.

Note: This is a hybrid job and proximity to Ajah, Addo-road and environ is preferred.