Head of Support Nigeria (Internals Only) at the Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: Head of Support Nigeria (Internals Only)

Job Identification: 17186
Location: Abuja
Job Schedule: Full time
Job Category: Management

Description

• The Head of Support role is a Country Management Group position that oversees all the support functions, logistics, human resources, finances and ICT within the mission.
• The role is key to ensuring NRC’s programmes and partners are receiving the support needed to implement assistance of high quality and help more, better.
• You are a visionary but practical leader who is able to simplify complexity, support other high-level colleagues, and who can help ensure NRC remains a strong partner to its donors and a valuable and relevant member of the humanitarian community in Nigeria.

Responsibilities
What you will do:

• Line management for support managers of Finance, HR, Admin and Logistics and ICT
• Member of the Country Management Group (CMG)
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
• Accountable to ensure quality support to project implementation
• Facilitate the establishment and monitoring of master support budget, country level budgets and the Budget Programme Overview (BPO), including assessment and monitoring of costs and resource allocation 
• Responsible for the strategic development of country structures, related technical systems, human resource capacity and allocation
• Accountable for the development of new and updated country specific technical SOPs, guidelines and tools related to programme support.
• Collaborates with and supports the Risk and Compliance Manager in the resolution of fraud and corruption investigations and complaints.
• Provide input on operational support in proposal development, coordinate and align operational support with programme plans

Specific responsibilities:

• Contribute actively to strategic and key operational matters in budget management, logistics, and human resource management 
• Provide input regarding operational support to country strategy and contingency plan
• Lead NRC internal policy and procedure development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve set objectives in the country 
• Ensure quality procurement and recruitment 
• Ensure organisational learning related to programme support, including technical capacity building 
• Implement regular follow ups with the support departments and staff in all geographical areas of the DRC
• Cooperate with the Head of Programme (HOP) to ensure the quality control of proposals, budgets, and reports to donors and to local authorities 
• Support the Country Director with operational and support aspects enabling the effective implementation of projects in the country
• Keep the Country Director informed about all support department issues of relevance to the overall management and coordination of the country programme
• Prepare and control the quality of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual, and annual programme reports)
• Ensure optimal use of human resources in the support department, incl. promotion of teamwork and team spirit, and ensure adequate development of staff
• Undertake any other duties assigned by the CD as required

Requirements
What we are looking for:

• Minimum 6 years of relevant experience from a senior management position in a humanitarian/ recovery context
• Experience from working in complex and volatile contexts
• Expertise in allocation of resources and costs 
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile 
• Fluency in English-both written and verbal

Context/Specific skills, knowledge, and experience:

• Ability to work under pressure and deliver on multiple and diverse priorities
• Good understanding of field challenges
• Solution-oriented attitude
• Work experience in Nigeria or simialr context is an asset
• Strong technical knowledge of NRC procedures on finance, logistics and HR

Behavioral competencies:

• Strategic thinking
• Managing performance and development
• Empowering and building trust
• Managing resources to optimize results

What we offer

• Contract of 12 months
• Grade 11 in NRC scale
• Location: Abuja
• An opportunity to match your career to a compelling cause
• A chance to meet and work with people who are the best in their fields

Application Closing Date
30th January, 2025; 11:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important information about the application process

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Note

• Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility. At NRC we think outside the box.
• We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.
• This position is open only for internal candidates.