Head of Sales / Customer Success at Biosec Solutions

Biosec Solutions - Since our inception, we at Biosec Solutions have showcased state of the art solutions and, dare we say, above industry standards in providing solutions for identity management. We have done so using an array of services ranging from core biometrics, secure documents, and enterprise software solutions. The Journey so far has been filled with remarkable and memorable moments that have been etched into our hearts and minds.

We see it as extremely fitting to share some of those wonderful memories with you. Biosec Solutions is an identity management consultancy with core biometrics, smart card, token based enterprise architecture strengths with cumulative experience of over 30 years. Our goal is to provide high-technology systems and solutions to solve challenges paramount in the African space.

We are recruiting to fill the position below:

Job Title: Head of Sales / Customer Success

Location: Abuja

Role Description

• As the Head of Sales & Client Success, you will play a pivotal role in driving revenue growth, enhancing customer satisfaction, and fostering long-term client relationships.
• You will lead high-performing sales and client success specialists to deliver consistent results. This role requires a blend of strategic vision, hands-on leadership, and a customer-first mindset.

Key Responsibilities
Sales Leadership:

• Develop and execute a comprehensive sales strategy aligned with business objectives.
• Lead, mentor, and manage regional sales teams to achieve and exceed revenue targets.
• Identify and pursue new market opportunities and partnerships.
• Analyze sales performance metrics and provide actionable insights.

Client Success:

• Oversee client onboarding, ensuring a seamless transition from sales to delivery.
• Develop and implement strategies to maximize client retention and satisfaction.
• Act as the primary escalation point for client concerns, resolving issues promptly and effectively.
• Monitor customer health scores and design proactive engagement strategies.

Collaboration and Reporting:

• Partner with Product, Marketing, and Technology teams to align customer feedback with product improvements.
• Provide regular performance updates to the executive team, including sales forecasts and customer satisfaction metrics.

Team Building and Culture:

• Recruit, train, and retain top talent in sales and client success roles.
• Foster a collaborative and high-energy team culture focused on customer outcomes

What We're Looking for
Experience: 

• Proven track record of success in sales and/or client success leadership roles, preferably in IT and B2B/B2C services.

Skills:

• Strong leadership and team management abilities.
• Excellent communication, negotiation, and relationship-building skills.
• Data-driven approach to decision-making and strategy development.

Knowledge:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.

Mindset: 

• Customer-focused, results-oriented, and a passion for driving growth.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter to: careers@biosec.com.ng using the Job Title as the subject of the mail.