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Head of Visa Division at a Foremost Travel Management Company - OptiHuman Consulting Limited (2 Openings)

Posted on Thu 16th Jan, 2025 - hotnigerianjobs.com --- (0 comments)


OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

They are recruiting to fill the position below:

Job Title: Head of Visa Division

Locations: Ikeja and Victoria Island - Lagos

Job Summary

  • The Head of Visa Division is responsible for managing and driving the growth of visa processing services for both online and offline clients.
  • This role ensures seamless operations, compliance with global regulations, and excellent customer service for B2C, B2B, and corporate clients.
  • The ideal candidate will oversee visa advisory, application processing, and partnerships with embassies and consulates while implementing strategies to enhance service delivery and revenue.

Specific Responsibilities
Strategic Management:

  • Develop and execute the division’s strategy to align with the company’s overall objectives for both online and offline channels.
  • Identify new market opportunities, expand service offerings, and establish partnerships with embassies, consulates, and visa facilitation centers.
  • Drive revenue growth through innovative service packages, upselling, and cross-selling to clients.

Operational Excellence:

  • Oversee end-to-end visa processing operations, ensuring accuracy, timeliness, and compliance with international and local regulations.
  • Standardize workflows and implement technology solutions to streamline visa application processes.
  • Maintain a robust database of visa requirements for various destinations and ensure timely updates.

Customer Relationship Management:

  • Provide top-notch visa advisory services to clients, ensuring a smooth and hassle-free experience.
  • Build strong relationships with key clients, including individuals, corporates, and travel partners.
  • Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.

Team Leadership:

  • Lead, train, and motivate the visa services team to deliver exceptional service.
  • Establish performance metrics and conduct regular reviews to ensure operational efficiency.
  • Foster a collaborative and results-driven work environment.

Compliance and Risk Management:

  • Ensure adherence to all legal and regulatory requirements for visa processing services.
  • Mitigate risks by maintaining proper documentation, verifying client information, and addressing potential fraud or compliance issues.
  • Stay updated on changes in immigration policies, travel restrictions, and geopolitical developments.

Data and Reporting:

  • Analyze data on visa applications, processing times, and client demographics to identify trends and opportunities.
  • Prepare and present periodic reports to senior management, highlighting performance, challenges, and recommendations.
  • Implement tracking and reporting systems to monitor success metrics such as application approvals and revenue growth.

Requirements

  • Bachelor’s degree in Business Administration, International Relations, or a related field.
  • A Master’s degree or professional certification in Travel and Tourism Management is an advantage.
  • Minimum of 6 years of experience in visa processing or travel services, with at least 3 years in a leadership role.
  • Proven track record of managing visa services for B2B and B2C clients.
  • Proficiency in visa application platforms and CRM tools.
  • Knowledge of global immigration policies, visa regulations, and travel requirements.
  • Strong ability to manage and inspire a diverse team.
  • Commitment to delivering exceptional customer experiences.
  • Ability to align operational goals with business objectives.
  • Aptitude for resolving complex issues and implementing process improvements.
  • Excellent interpersonal and written communication skills for engaging clients, stakeholders, and team members.
  • Improved operational efficiency in visa processing services.
  • Increased customer satisfaction and loyalty through seamless service delivery.
  • Revenue growth from visa services across both online and offline platforms.
  • Strong relationships with embassies, consulates, and corporate partners.

Compensation and Benefits
Attractive.

Application Closing Date
24th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified applicant will be contacted.


  

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