Operations Officer at Simply Meds Pharmacy - Verus Consultants

Verus Consultants - Our client, Simply Meds Pharmacy, is recruiting to fill the position below:

Job Title: Operations Officer

Location: Ebute Metta, Lagos
Employment Type: Full-time

Responsibilities 

• Providing pleasant and professional interaction with customers via phone, WhatsApp, and email to ensure business continuity.
• Receiving, processing, tracking, and completing orders received from existing customers.
• Preparing weekly fulfilment status reports (in Microsoft Excel) of order fulfilment.
• Conducting follow-up phone calls/texts with customers, to ensure order and service expectations have been met.
• Managing a database for customer orders and invoices.
• Procuring medications for order fulfilment.
• Supervising company dispatch riders and sales assistants to ensure that their performance meets expectations.
• Supervising third-party dispatch riders to ensure that their performance meets expectations.
• Overseeing vendor relations to ensure satisfaction and resolve any issues. Resolve issues relating to unfulfilled orders and ensure fulfillment.
• Daily communication (written & verbal) with CEO and clients.
• Performing other duties as may be assigned.

Requirements
The ideal candidate must have the following attributes:

• Must possess a Pharmacy Technician Certificate or Pharmacology Degree or have previous experience working in the healthcare industry
• Must be highly organized in both time and in resources; needs to manage progress reports, timetables, and financial budgets
• Must have excellent oral and written communication skills,
• Must have an analytical, strategic, and critical mindset
• Must be able to multitask, work well under pressure, and work efficiently to meet deadlines
• Must have excellent interpersonal skills for collaborating effectively with others
• Must have at least an intermediate level of MS Office suite of programs (Word, Excel & PowerPoint)

Application Closing Date
30th January, 2025.

Method of Application
Interested and qualified candidates should forward their CV and cover letter to: [email protected] using the job title as the subject of the mail.

Note: Only qualified candidates will be contacted.