Online Agent, Customer Service at JTech Global Resources Limited

Jtechtrade is an online financial service provider that allows you to trade (buy and sell) digital assets such as cryptocurrencies. The Dream was birthed in year 2018 but Jtechtrade became a reality in 2019 and ever since then we have digital financial assets to both Merchants and Users of our platform and gaining a vast knowledge and experience on how the Digital space has paved way for a digital financial revolution. Our platform is designed with our Users in mind, it has a high anti-cyber security technology system making it safe and secured which also makes our payment system fast and reliable.

We are recruiting to fill the position below:

Job Title: Online Agent, Customer Service

Location: Festac Town, Lagos
Employment Type: Full-time

Description

• We are looking for a proactive and knowledgeable customer Service Executive to join our team.
• In this role, you will be the first point of contact for our customers, assisting them with inquiries related to cryptocurrency transactions, account management, and general support.
• The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of cryptocurrency.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
• Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
• Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
• Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
• Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

Qualifications

• A Degree in Business, Finance, or a related field (or equivalent experience).
• Previous experience in customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

Salary
N90,000 monthly.

Application Closing Date
12th March, 2025.

How to Apply
Interested and qualified candidates should send their Resumes and a Portfolio showcasing relevant design work to: [email protected] using the Job Title as the subject of the mail.

Note

• Proximity to the location is important - Festac Town.
• If you are passionate about customer service and eager to thrive in the exciting field of cryptocurrency, we would love to hear from you!