Technical Support Manager - Field Services at Siemens Energy Limited

Siemens is an Integrated Technology Company. The business activities of our Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide. Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.

We are recruiting to fill the position below:

Job Title: Technical Support Manager - Field Services

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• Siemens Energy is seeking a Technical Support Manager - Field Service to join our team.
• This role involves supporting high-profile customers across Nigeria, West Africa, and Africa.
• The successful candidate will provide first-level engineering and technical support for control systems, package, and mechanical-related issues to both internal and external customers.
• This includes developing work-packs/procedures for all outages and projects.

Responsibilities

• Provide technical support expertise for control systems, package, and mechanical issues.
• Develop work-packs and procedures for outages and projects.
• Analyze problems and provide professional guidance in resolving issues.
• Occasionally travel to provide onsite technical support.
• Ensure compliance with company and customer EHS policies.
• Provide 1st line support to field service engineers during shutdowns and projects.
• Manage the creation and preparation of work-packs for field service engineers.
• Provide 24-hour support functionality via an out-of-hours support hotline.
• Implement processes for report approvals and design changes.
• Maintain technical libraries, share-drives, and knowledge databases.
• Interact with the service engineering department to optimize procedures.

Project Role:

• Deliver major specialist tasks on time and within budget.
• Support major projects and control assigned specialist tasks and manpower.
• Coordinate complex troubleshooting activities.
• Contribute to the development of methods and technical policies.
• Generate new business opportunities.

Customer Liaison & Communication:

• Communicate technical issues with clarity and precision.
• Liaise with internal customers (PCC, Market Support, Management, Engineering) and external customers (end users, suppliers, regional entities).

Complexity of Work:

• Perform complex technical tasks in rotating equipment.
• Understand and coordinate a range of technical activities.
• Contribute original thought and new insights into difficult issues.

Responsibility:

• Provide technical knowledge and information within the field.
• Contribute to field engineers' training, technical audits, work planning, strategic development, and Health & Safety.
• Generate technical procedures and reports for customers.

Requirements

• University degree in Electrical, Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
• Working towards or has COREN status.
• Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
• A master’s degree in engineering is an added advantage.

Technical Knowledge & Experience:

• Controls System and Mechanical Engineer with over 10 years of experience.
• Proven technical expertise in rotating equipment.
• Proficiency in MS Office tools, including MS Projects.
• High awareness of commercial and market considerations.
• Graduate-level competency across a range of engineering subjects.
• Experience in decision-making and technical judgment.
• Ability to develop new approaches and strategic acumen.

Skills:

• Understand control systems, engine, and compressor mechanical systems.
• Diagnose related problems and interface with product lead centers.
• Provide support to customers' field staff and PCC through the Service Help Desk.
• Communicate effectively and work clearly under pressure.

Application Closing Date
Not Specified.