OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.
They are recruiting to fill the position below:
Job Title: Head of Sales
Locations: Ikeja & Victoria Island, Lagos
Job Summary
The Head of Sales is responsible for driving revenue growth and expanding market share across the corporate, affiliate, and subagency segments for both online and offline channels.
The ideal candidate will have extensive experience in the travel industry, exceptional relationship-building skills, and a proven track record of achieving and surpassing sales targets.
Specific Responsibilities
Sales Strategy and Leadership:
Develop and execute a comprehensive sales strategy to achieve business objectives and drive revenue growth across corporate, affiliate, and subagency segments.
Identify and penetrate new markets, partnerships, and opportunities to expand the agency’s footprint.
Set and monitor key performance indicators (KPIs) and metrics to measure team success and ensure alignment with organizational goals.
Lead, mentor, and develop the sales team to deliver exceptional performance.
Corporate Sales Management:
Build and maintain relationships with key corporate clients to understand their travel needs and offer tailored solutions.
Develop and negotiate contracts with corporate clients to secure long-term partnerships.
Collaborate with the operations and customer support teams to ensure seamless service delivery for corporate clients.
Affiliate and Subagency Sales Management:
Drive growth in the affiliate and subagency channels by building a robust partner network.
Create incentive structures, training programs, and marketing support to enable affiliates and subagents meet sales targets.
Regularly engage with affiliate and subagency partners to address challenges, optimize performance, and strengthen relationships.
Online and Offline Channel Synergy:
Ensure the integration of sales strategies across online and offline platforms to maximize customer reach and revenue.
Oversee the implementation of digital tools and technologies to streamline sales operations and improve customer engagement.
Leverage analytics and insights from online channels to inform offline strategies, and vice versa.
Stakeholder Engagement and Collaboration:
Collaborate with marketing, product, and operations teams to develop competitive offerings and campaigns.
Represent the agency at industry events, trade shows, and networking opportunities to build brand awareness and establish partnerships.
Provide regular updates to senior leadership on sales performance, market trends, and growth opportunities.
Reporting and Analysis:
Prepare detailed sales forecasts, budgets, and reports to support strategic decision-making.
Analyze sales data and market trends to identify opportunities for improvement and innovation.
Conduct regular reviews of sales team performance and implement corrective actions as needed.
Requirements
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. A master’s degree or MBA is an advantage.
8+ years of sales experience, with at least 4–6years in a leadership role within the travel, tour or hospitality industry.
In-depth understanding of the travel industry, including OTA dynamics, corporate travel needs, and subagency operations.
Proven success in managing corporate, affiliate, and subagency sales channels within. the travel or hospitality industry
Proficiency in CRM systems, sales tools, and data analytics platforms.
Strong knowledge of online and offline sales techniques and best practices.
Demonstrated ability to lead, inspire, and manage diverse sales teams.
Excellent verbal and written communication skills for stakeholder engagement and negotiation.
Ability to interpret market data, identify trends, and create actionable strategies.
Comfortable working in a fast-paced, dynamic environment with changing priorities.
Results-oriented mindset with a focus on exceeding targets.
Strong relationship-building and interpersonal skills.
Strategic thinker with the ability to execute tactical plans.
Innovative approach to solving challenges and seizing opportunities.
Customer-first mentality to ensure client satisfaction and loyalty.