Guest Service Agent at Bible Guest House Research and Development Centre Limited / GTE

Bible Guest House (BGH) is a Christian hospitality outfit built to serve individuals and corporate bodies visiting Lagos, Ibadan, and Abuja and require a cozy accommodation that can give them the home-away-from-home experience. As an ultra-modern facility, BGH is equipped with tastefully furnished guest rooms suitable for both the high and middle classes in society. If you desire quality services in a decent, secure, and homely Christian environment, BGH is for you.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Wuse Zone 5, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
The successful candidate will among others do the following:

• The position manages guests’ reservations and attends to their enquiries and complaints promptly.
• S/he is responsible for the checking in and out of guests.
• S/he ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• S/he ensures that the daily sales report is transmitted to the management.
• S/he ensures comprehensive preparation of hand over notes as shift report to another colleague to follow-up.
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Requirements

• The applicant must possess a National Diploma in Social Sciences or Hotel and catering Management with a minimum of 2 years cognate experience from reputable hotels or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

Application Closing Date
27th January, 2025.

How to Apply
Interested and qualified candidates should send their CV, cover letter, and credentials to: [email protected] using the job title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.