Human Resources and Administration Personnel at Orofacial Dental Practice Limited

Orofacial Dental Practice Limited is a private and corporate dental practice based in the picturesque area of Abuja. Our aim is to care for our patients and not just their teeth but also their general wellbeing. Excellent customer care is our first priority, from the moment you first walk into our practice right through to our after-care support, we provide a calm, welcoming and informativeenvironment.

We have a very strong prominence on the prevention of dental diseases wherever possible. Our dental and hygiene care is delivered like no other using the latest state-of-the-art and most appropriate techniques, coupled with the best dental materials. We also relentlessly analyse all aspects of our patients care to ensure we are always offering the best solutions and treatments for all of our patients and clients.At Orofacial Dental Practice, we offer a wide range of individual and corporate dental treatments, including cosmetic dentistry, tooth whitening, teeth straightening, dental implants and bridges as well as dental hygiene care. Our calm and gentle approach to dental treatments ensures even the most nervous patient will be most comfortable.

We are recruiting to fill the position below:

Job Title: Human Resources and Administration Personnel

Location: Abuja
Employment Type: Full-time

Responsibilities

• Ensure strict adherence to the practice's policies, best practices, and industry guidelines to maintain a high standard of care and operational efficiency.
• Drive the implementation of strategic administrative initiatives that support the practice’s growth and excellence in patient care.
• Prepare and present detailed status reports to management, highlighting key performance indicators (KPIs), operational successes, and areas for continuous improvement.
• Maintain a well-organized filing system for patient and staff records, ensuring compliance with all legal, privacy, and healthcare regulations.
• Proactively suggest and implement process improvements to enhance efficiency, patient satisfaction, and employee engagement within the administrative functions.
• Develop and refine administrative systems and procedures to ensure streamlined, high-quality service delivery.
• Ensure all administrative operations comply with relevant healthcare regulations, local labor laws, and industry best practices.
• Lead and develop the HR/Admin team, conducting regular performance evaluations, coaching, and fostering a culture of continuous improvement.
• Ensure all staff records, including HR documents, certifications, and training files, are up to date, easily accessible, and accurately archived.
• Champion the practice’s HR policies and procedures, ensuring alignment with the high-performance culture and patient-focused goals.
• Oversee the entire recruitment process for new staff, ensuring a seamless experience from job posting to onboarding, and selecting candidates who align with the practice's values and standards.
• Facilitate new staff orientation and training, ensuring a comprehensive introduction to the practice’s culture, systems, and performance expectations.
• Coordinate and optimize daily administrative functions, focusing on improving processes that enhance overall practice efficiency, team collaboration, and patient care.
• Support staff with clear guidelines, tools, and resources for performance management, ensuring accountability and professional growth.
• Manage key administrative functions such as patient scheduling, dental record management, office supplies, and facility maintenance, ensuring smooth and efficient operations.
• Lead recruitment efforts, including vacancy announcements, candidate screening, and interviews, ensuring new hires support the practice’s commitment to excellence and patient satisfaction.
• Manage the HR/Admin budget, ensuring cost-effective use of resources while maintaining high standards of service delivery.
• Provide strategic advice and mediation in resolving personnel conflicts, ensuring a positive work environment and high employee morale.
• Oversee staff contract renewals, training programs, benefits administration, and career development initiatives that align with the practice’s growth and vision.
• Build and maintain strong relationships with external partners, suppliers, and regulatory bodies, ensuring smooth operations and compliance.
• Undertake additional duties as assigned by management to support the practice’s objectives and ensure continued success.

Qualifications
Competencies:

• Minimum of two(2) years experience in an HR/Admin role, ideally within a high-performing healthcare or dental environment.
• University degree in Human Resources, Business Management, or a related field.
• Proven track record of driving operational excellence in a patient-centric, fast-paced environment.
• Ability to deliver measurable results in optimizing HR processes, team performance, and practice efficiency.
• In-depth understanding of healthcare regulations, local labor laws, and the Nigeria dental industry best practices.
• Strong leadership and team management skills, with a focus on fostering a high-performance culture.
• Fluency in English, both written and verbal, with excellent communication skills.
• Knowledge of HR software and tools commonly used in a dental practice setting.Context-Specific Skills, Knowledge, and Experience:
• Fluency in local languages (e.g., Igbo, Yoruba, Hausa) is an asset.
• Advanced proficiency in Microsoft Office and dental practice management software.

Behavioral Competencies:

• Ability to thrive in a high-pressure, fast-paced dental practice environment while maintaining a focus on delivering exceptional patient care.
• Strong problem-solving and decision-making skills, with the ability to implement practical solutions.
• Excellent organizational and time management skills, with an ability to manage multiple priorities and meet deadlines.
• Ability to inspire trust and respect within the team, fostering collaboration and continuous professional development.
• Outstanding communication skills, ensuring clear, effective interactions with staff, patients, and external partners.

Application Closing Date
28th January, 2025.

How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the job title as the subject of the mail.