Customer Experience Manager at PG Consulting Limited

PG Consulting Limited - Our Client, an Integrated Information Technology Company is recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• We are seeking to buoy our workforce with suitably qualified candidates who perfectly fit into the following existing and new roles in its ICT technical operations.

Responsibilities

• Oversee the hiring, orienting, and training of an organization's customer experience team
• Define and implement standards/procedures for ensuring optimal customer experience
• Conduct surveys to gather information on customer opinion of rendered services
• Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
• Liaise with the production and creative departments to ensure delivery of high quality products and services
• Establish communication mediums through which customers can readily contact a company and vice versa
• Oversee the restructuring of an organization into a customer-focused establishment
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
• Prepare and manage annual budgets in achieving set objectives and goals
• Conduct studies and research to discover new techniques necessary for improving customer experience
• Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
• Oversee the merchandising of products in an outlet to ensure it entices purchase
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend seminars, workshops, and conferences to improve on existing job knowledge.

Qualifications

• B.Sc / HND in a relevant field
• Minimum of 5 years’ experience in Customer Experience role, of which 3 should be a managerial position
• Relevant certifications would be desirable
• Very strong written and verbal communication skills
• Analytical mindset and knowledge
• Excellent presentation skills
• Ability to oversee and manage multiple projects.

Application Closing Date
28th January, 2025.

How to Apply
Interested and qualified candidates should forward their CV/Resume to: [email protected] using the job title as the subject of the mail.