Order Processing Manager at Duoiba Technologies Limited

Duoiba.com is a dynamic online marketplace empowering African SMEs by connecting them with local and global buyers. We provide innovative solutions to the challenges of African e-commerce, offering sellers free store creation, secure payment processing, marketing tools, buyer protection, and reliable shipping solutions.

Our subsidiary, Dropship Africa, simplifies the journey for aspiring entrepreneurs through a virtual warehouse, enabling dropshipping without inventory costs. We provide comprehensive support, empowering individuals to scale their businesses and earn sustainable income.

We are recruiting to fill the position below:

Job Title: Order Processing Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We're looking for a highly organized and experienced Order Processing Manager to oversee the end-to-end order lifecycle, from placement to delivery.
• The successful candidate will ensure timely and accurate order processing, manage vendor relationships, and provide excellent customer service.

Key Responsibilities

• Oversee the end-to-end order lifecycle from placement to delivery.
• Ensure vendors promptly confirm and prepare orders for dispatch.
• Verify order details, including pricing, availability, and shipping addresses, to prevent errors.
• Monitor order status and provide regular updates to customers and vendors.
• Collaborate with third-party logistics (3PL) companies to schedule pickups, track deliveries, and address delays or issues.
• Optimize shipping routes and delivery times in coordination with 3PLs to reduce costs and improve efficiency.
• Handle escalations related to shipping errors, delays, or damaged goods.
• Provide customers with updates on their order status and expected delivery times.
• Coordinate the return process and refund initiation in collaboration with vendors and logistics partners.
• Educate vendors on the order processing flow, platform usage, and packaging standards.
• Track vendor order processing times and adherence to quality standards, providing feedback where necessary.
• Maintain records of orders processed, canceled, returned, or delayed.
• Analyze order processing efficiency and suggest improvements.
• Generate periodic reports on order trends, vendor performance, and logistics efficiency.
• Identify bottlenecks in the order processing workflow and propose solutions.
• Use available software tools to automate order processing tasks where feasible.
• Ensure all processes comply with company policies, regulations, and customer protection laws.
• Confirm that shipped products meet quality and description standards to reduce customer complaints.
• Ensure vendors follow packaging guidelines to protect goods during transit.

Requirements

• Bachelor's Degree in Business Administration, Logistics, or a related field.
• 3+ years of experience in order processing, logistics, or a related field.
• Strong knowledge of order processing, logistics, and supply chain management.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills, with attention to detail.
• Experience with order management software and logistics management systems.
• Strong customer service skills and ability to work with vendors and logistics partners.

What We Offer

• Salary: N120,000 - N150,000 / month.
• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Comprehensive health insurance
• Pension scheme.

Application Closing Date
31st January, 2025.

Method of Applicatio
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@duoiba.com using the Job Title as the subject of the email.