Call Centre Customer Service Representative at Amqey Nigeria Limited - 4 Openings

At Amqey, we are committed to enhancing convenience and delivering exceptional services through our Super App. From errands to ride services, we aim to provide top-tier experiences for our customers. As we expand, we are looking for passionate individuals to join our team and help us create memorable moments for our clients.

We are recruiting to fill the position below:

Job Title: Call Centre Customer Service Representative

Locations: Maiduguri - Borno, Damaturu, Potiskum - Yobe and Kano
Employment Type: Full-time
Department: Customer Support

Job Summary

• We are seeking a proactive and customer-focused Call Centre Customer Service Representative to join our team in Maiduguri.
• This role involves managing customer inquiries, resolving complaints, and ensuring seamless communication. Additionally, the role may occasionally require delivering orders to our high-end customers, ensuring they experience unmatched service quality.

Key Responsibilities
Customer Support:

• Handle incoming and outgoing calls professionally and courteously.
• Address customer inquiries, resolve complaints, and provide accurate information about Amqey’s services.
• Process customer orders efficiently and provide real-time updates.

Order Coordination:

• Collaborate with delivery drivers and service teams to ensure prompt order fulfillment.
• Assist in resolving real-time issues related to orders and deliveries.

Premium Order Delivery (Occasional):

• Deliver orders to high-end customers when required, ensuring exceptional professionalism and service.
• Maintain a polished and professional demeanor during all interactions with premium clients.

Data Management

• Accurately document customer interactions, feedback, and transactions in the CRM system.

Continuous Improvement

• Provide feedback to management on areas for service improvement.
• Stay updated on Amqey’s policies, services, and offerings to provide informed support.

Requirements
Experience:

• Prior experience in a call center or customer service role is preferred.
• Familiarity with order processing and delivery coordination is an advantage.

Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Proficiency in CRM software and basic computer applications.

Additional Requirements:

• Valid driver’s license and readiness to deliver orders when required.
• Professional appearance and conduct, especially for high-end customer interactions.
• Flexibility to work shifts, weekends, and holidays.

Salary

• N50,000 monthly.

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development.
• Comprehensive training on Amqey’s services and operational processes.
• A supportive and dynamic work environment.

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should send their updated Resume and a brief cover letter to: [email protected] using "Application for Call Centre Customer Service Representative – Maiduguri" as the subject of the mail.

Note

• Join Amqey and be part of a team that values excellence, innovation, and customer satisfaction!
• For more information, WhatsApp: +2349133700012
• Amqey is an equal opportunity employer and celebrates diversity in the workplace.