Sales Operations Manager at ReelFruit

ReelFruit, founded in 2012, is the market leader in the healthy snack category, pioneering the introduction of healthy dried fruit as a snack in the Nigerian market. The company was founded on a mission to build a scalable agribusiness to add value to raw materials locally and produce, package and distribute locally made snacks that could sit on any shelf in the world!

We are recruiting to fill the position below:

Job Title: Sales Operations Manager

Location: Yaba, Lagos
Employment Type: Full-time

Description

• The Sales Operations Manager will play a pivotal role in optimizing customer relationships through technology, driving team performance, and ensuring revenue targets are consistently met.
• The role requires a balance of strategic oversight and hands-on execution to streamline sales processes, manage policies, and contribute to business growth by leveraging data and customer insights.

Duties and Responsibilities
Customer Relationship Management:

• Drive customer optimization initiatives using technology and CRM tools to enhance the efficiency of the sales team.
• Develop and implement strategies to maximize customer satisfaction and retention.
• Monitor and manage key customer accounts to ensure continuous engagement and growth.

Reporting and Forecasting:

• Generate insights through sales data analysis for informed business decision-making.
• Prepare accurate sales forecasts to optimize efficiency and eliminate waste.
• Track performance metrics and provide regular reports to senior management on sales trends and performance.

Policy and Process Management:

• Develop and implement clear sales processes to drive team output and profitability.
• Regularly update sales policies in line with industry standards and organizational goals.
• Ensure compliance with all established sales policies and procedures.

Data Analysis:

• Collect, mine, and interpret sales data to identify trends and areas of opportunity.
• Project and model data to support the business transformation agenda.
• Collaborate with relevant teams to ensure data accuracy and reliability.

External Relationship Management:

• Collaborate effectively with external stakeholders to ensure seamless sales operations.
• Build and maintain strong relationships with key partners and vendors to enhance sales capabilities.

Educational Qualifications, Experience & Requirements

• Minimum of 4 years in a similar role, with at least 1 year in people management.
• Excellent communication, data reporting and analysis, critical thinking, CRM proficiency, time management, and adaptability.
• Hands-on experience with sales and commercial tools is essential. Proficiency in CRM software is a must.
• Customer-centric mindset, result-driven, collaborative, and passionate about execution and excellence.

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online