Receptionist at X-Empire and Boutique Hotel

X-Empire and Boutique Hotel is a premier hospitality establishment located at 11 GRA Road, Ekenna Street, Aba, Abia State. Renowned for its exceptional service and luxurious accommodations, the hotel offers a unique blend of modern amenities and personalized guest experiences. With a commitment to excellence, we provide a wide range of services, including: Comfortable accommodations - tailored to meet the needs of all guests; Diverse dining options - featuring local and international cuisines; Recreational facilities - such as swimming, entertainment, and a newly launched Open Bar Division; Event and conference services - for business and social gatherings. At X-Empire and Boutique Hotel, we pride ourselves on delivering unparalleled hospitality in a warm and welcoming environment, making us the preferred choice for both business and leisure travelers in Aba and beyond. Join our team and become a part of a dynamic organization committed to setting new standards in the hospitality industry.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Aba, Abia
Employment Type: Contract

Job Description

• We are seeking to employ a professional, friendly, and detail-oriented individual to serve as the first point of contact for guests. The Receptionist will play a critical role in delivering exceptional customer service and ensuring the smooth operation of front desk activities.

Key Responsibilities

• Greet and welcome guests with a warm and professional demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle phone calls, emails, and guest inquiries promptly and courteously.
• Maintain a clean, organized, and presentable front desk area.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Keep accurate records of reservations and bookings using hotel management software.
• Resolve guest complaints and escalate issues to management as needed.
• Assist in promoting hotel services, activities, and special offers to guests.

Requirements

• Candidates should possess an OND/HND or Bachelor’s Degree in a relevant field.
• 1-2 years of experience in a receptionist or front office role (hospitality preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office Suite and hotel management software.
• Excellent organizational skills and attention to detail.
• A positive attitude and a passion for customer service.

Compensation
Salary: N50,000 - N60,000 / Month with benefits, including free training opportunities and career advancement potential.

Application Closing Date
30th January, 2025.

How to Apply
Interested and qualified candidates should submit their CV and a Cover Letter to: [email protected] using "Application for Receptionist Position" as the subject of the email.

Note: For more information contact the recruiter on: 07049922092 (Call).