Customer Success Account Manager (CSAM) at Infinion Technologies Limited

At Infinion Technologies, we design productivity boosting solutions aimed at delivering business value and making infrastructure and applications available to enterprises. We are a technology and business solutions Company established with the objective of providing world class solutions to Enterprise Businesses. We seek to offer individuals and organizations sublime services to improve operational efficiency. As a certified Microsoft Partner, we never lose sight of the role we play in helping businesses automate their processes and solve their problems in the local and international community.

We are recruiting to fill the position below:

Job Title: Customer Success Account Manager (CSAM)

Location: Lagos
Job type: Full time

Job Description

• As a Customer Success Account Manager, you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships.
• Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
• You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
• Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
• We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together.
• We admire what humans dare to achieve and motivate each other every day to empower others to achieve more through technology and innovation. Together we make a difference.

Qualifications

• Bachelor's Degree or equivalent work experience.

Experience:

• 2-3 years of success in engagement management and program management is essential.
• Prior work experience in a Program Manager position focused on Cloud and software/services solutions preferred.
• Leadership: This role requires effective communication and collaboration skills and displays executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
• Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential. Also, the capability to drive both customer and Microsoft activity is critical to achieving results.
• Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Good presentation skills with various levels of management (Senior Executives and IT management).
• Technical: Knowledge of/Experience with Cloud and hybrid infrastructures, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
• Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts. Experience in managing various stakeholder relationships to get a consensus on solutions/engagements is essential.
• Awareness of all Microsoft solutions with a focus on Cloud, mobile, web application development, cloud-native application architecture is desirable, however a passion for technology is a requirement.

General Requirements:

• Communication: Clear and effective communication skills.
• Attention to Detail: Meticulous attention to detail and accuracy.
• Team Player: Strong team collaboration skills.
• Up-to-Date Knowledge: Stay informed about the latest workplace technology trends and best practices, including AI and Copilot advancements.
• Deadline-Oriented: Commitment to meeting project deadlines.

What We Offer

• Competitive Salary: Market-related compensation package.
• Professional Growth: Opportunities for professional development and career advancement.
• Innovative Environment: Work in a forward-thinking company that values creativity and innovation.
• Collaborative Team: Be part of a supportive and collaborative team that values your contributions.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online