Operations Manager at Austine & Partners International Limited

Austine & Partners International Limited are into sales, marketing and distribution of premium wines and spirits nationwide.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Ikota, Lekki - Lagos
Employment Type: Full-time

Job Description
The job descriptions of Head of Operations encompasses a wide range of responsibilities that contribute to the organization’s success. This include but not limited to the following:
Strategic planning:

• Develop and implement operational and quality control strategies and plans to ensure organizational objectives are met based on establised standard
• Initiate, manage, and implement strategic special projects (from conception to implementation) without deviating from the corporate objectives
• Create, review and implement effective business plans for the Company
• Work with the Management to set monthly SMART Sales Target that will drive growth in the Company

Operational Excellence and Financial Management:

• Carry out day-to-day operations and quality control, assign weekly/monthly perfomance goals to the operations team and ensure their completion
• Implement operational and quality control best practices by developing Standard Operating Procedures (SOP) and operations policies and procedures
• Analyze data to assess areas of inefficiency in each State/Regions, and develop innovative interventions to improve efficiency
• Manage logistics and supply of products and ensure timely delivery to State/Regions
• Develop and manage budgets. (this include budgets for individual departments, State/Regions and overall budget of the Company).
• Review data (financial, sales and activity reports) to ascertain levels of profitability and suggest potential improvements

Quality Control:

• Identify areas for improvement and implement process improvements to optimize the organization’s operations
• Perform quality controls and monitor Sales, Customers Experience, Customer satisfaction and retention
• Ensure projects are completed on time, within budget, and with quality assurance
• Timely delivery of products to customers to consistently meets and exceed customer’s expectation
• Prepare, maintain and present detailed records/reports of quality inspections, tests and audits on quality control activities to Senior Management
• Communicate quality control standards and procedures to all departments
• Implement continuous improvement initiatives to enhance quality and efficiency
• Coordinate safety and security assessments for all location before deployment

Debt/Credit facilities Management:

• Develop and implement processes and procedures to streamline credit sales and develop method of granting credit facilities to customers
• Monitor clients’ debt profile and develop strategies to drive debt recovery
• Provide up-to-date information on customers’ debts (covering customer’s address, LPO, Invoices and Good Receive Note (GRN)
• Manage debtors list and inform sales team on any payment made
• Discuss with the Top management to set up a limit for credit sales

Performance analysis:

• Drive gross margins by finding areas to increase revenue and cut COGS
• Conduct performance reviews with operations team and providing constructive feedback
• Perform market/sector research to determine the Company strenght, weakness, opportunity and threat (SWOT)
• Develop strategies to improve customers’ satisfaction and experience

Products/Inventory Management:

• Provide day-to-day accountability for supply inventories, monitor volumes, flow and sourcing
• Responsible for receiving the product(s) and fulfilling customers orders including checking the order, picking the purchased item, packaging the product(s) and delivering the product(s)
• Manage products/inventory and coordinate with Accounts Department to carry out stock count and present report to management
• Monitor stocks inventory level and inform the Management on the re-order level
• Monitor and manage defective products in inventory

Customers/Clients Management:

• Manage relationships with key stakeholders, clients including employees
• Communicate customers issues with the relevant department and divise ways to resolve complaints or issues in a fair, consistent and reasonable manner

Third-Party Management:

• Identify and select third-party (suppliers, service provider and vendors) through developed and approved criteria.
• Carry out vetting of the third-party across the Company’s operational base

Team leadership:

• Lead and manage a team of operations staff
• Track and assess performance of team and provide guidance to the team
• Supervise, coach and mentor subordinates

Risk management/Compliance and Industry Competitions:

• Develop strategies for loss prevention and reduction
• Work with HR to ensure compliance with relevant State laws and regulatory requirements
• Monitor sector/industry trends and competitions for the Company to stay ahead of competitors

Cross Functional Collaboration:

• Support sales team in retention of existing clients
• Collaborate closely with other departments, including sales & marketing, brand & communication, and finance to ensure alignment and synergy across all business functions

And any other duty that will be assigned to you from time to time by the Top Executives.

Requirements

• B.Sc in Business Administration or related courses.
• 3 - 5 years experience as Head of Operations, Operations Supervisor or Operations Lead in well structured organization preferably wines and spirits sector/FMCG or related sector.
• Ability to work with minimal supervision.
• Candidate must live and reside in Lagos, close to Ikota, Lekki.
• Candidate must be ready to resume in a short notice.
• For gender balance, female candidates are required.

Key Skills and Competencies:

• Leadership:Strong leadership skills and ability to inspire and guide teams toward achieving common goals.
• Effective Communication: The capacity to use a structured approach when communicating and priortize what need to convey, and be opened to subordinates
• Strategic thinking:The ability to think strategically and outside the box, set short-term and long-term SMART goals, and create actionable plans to achieve them.
• Financial acumen:Proficiency in financial management, budgeting, and financial analysis.
• Decision-making:Sounddecision-makingskills based on data and critical analysis.
• Adaptability:The capacity to adapt to changing circumstances and market dynamics.
• Flexibility: The capacity to adjust to short-term change quickly so as to deal with unexpected tasks effectively
• Problem-solving:Strong problem-solving abilities to address complex challenges.
• Inovation and creativity: Ability to initiate new ideas that brings about growth for the Company and employees
• Proactivity: Ability to take control of a situuation and making changes before a problem occur rather than waiting to react
• Industry knowledge:Deep industry knowledge and expertise.

Application Closing Date
15th January, 2025.

How to Apply 
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.