Customer Services & Front Desk Officer at a Premier Clinic and Hospital - HR-EX Consulting

HR-EX Consulting - Our client, a premier clinic and hospital, is recruiting to fill the position below:

Job Title: Customer Services & Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• Our client is looking to hire a Customer Services & Front Desk Officer. The ideal candidate will be responsible for delivering excellent service to our patients and maintaining high customer satisfaction.

Key Responsibilities

• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep patient records and file documents.
• Utilize computer technology to manage patient records.
• Manage patient information and other pertinent information such as addresses and phone numbers.
• Advise patients on company information.
• Compile reports on overall customer satisfaction.
• Resolve customer complaints via phone, email, mail, or social media.
• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained.
• Greet customers warmly and ascertain the problem or reason for calling.
• Resolve customer complaints via phone, email, mail, or social media.
• Manage and schedule meetings for the Hospital MD.
• Manage requests for meetings by key stakeholders or other outside parties.
• Coordinate relevant meetings, appointments, and functions.

Key Requirements

• Diploma or equivalent; University degree preferred
• Proven customer service experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Excellent communication skills and a professional attitude
• Great organizational skills
• Ability to multi-task, prioritize, and manage time effectively
• Available to work shifts, which may include work during evenings, weekends, and public holidays.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.