Microsoft Dynamics Technical Consultant at ITC Worldwide

ITC Worldwide offers Microsoft Experienced & Certifiedcomprehensive technical and functional support Services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Includes around the clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.

We are recruiting to fill the position below:

Job Title: Microsoft Dynamics Technical Consultant

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Microsoft Dynamics Technical Consultant is responsible for designing, developing, and implementing technical solutions within Microsoft Dynamics 365.
• This role involves working closely with business stakeholders, functional consultants, and other IT teams to translate business requirements into effective technical solutions.
• The consultant will focus on customizing, integrating, and optimizing Dynamics 365 CRM systems to improve operational efficiency and achieve business goals.

Key Responsibilities
System Customization & Configuration:

• Customize and configure Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Field Service, Marketing) according to business needs.
• Create and maintain custom entities, workflows, business rules, forms, and views within Dynamics 365.
• Implement security models, roles, and permissions to meet organizational and regulatory requirements.

Integration & Development:

• Integrate Microsoft Dynamics 365 with third-party systems using tools such as Microsoft Power Platform, APIs, and other integration methods.
• Develop custom plugins, workflows, and custom code using C# or .NET to extend the capabilities of Dynamics 365 CRM.
• Leverage Azure and other Microsoft technologies to build scalable integrations and automation workflows.

Technical Troubleshooting & Support:

• Provide technical support and troubleshooting for issues related to Dynamics 365 CRM, addressing any performance or configuration-related problems.
• Work closely with functional consultants to ensure the technical configuration aligns with business requirements.

System Optimization & Performance Tuning:

• Identify performance bottlenecks and recommend solutions to optimize the system's speed and efficiency.
• Perform routine system maintenance, updates, and upgrades to ensure the Dynamics 365 system is current and secure.

Documentation & Training:

• Create and maintain technical documentation for system configurations, customizations, integrations, and code.
• Provide technical training to internal users and other IT staff to ensure effective use and administration of Dynamics 365.
• Ensure that all development work is properly documented and follows best practices.

Collaboration & Stakeholder Engagement:

• Work closely with business stakeholders, functional consultants, and IT teams to gather technical requirements and deliver the most appropriate solution.
• Participate in project planning and review meetings to ensure that technical tasks are aligned with business objectives and timelines.
• Help define project scope, timelines, and deliverables based on technical feasibility and requirements.

Testing & Quality Assurance:

• Perform unit testing and assist in system testing to ensure that customizations and integrations function as intended.
• Support user acceptance testing (UAT) and resolve any issues or bugs identified during testing phases.

Required Qualifications
Education:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).

Experience:

• 3+ years of experience in implementing, customizing, or supporting Microsoft Dynamics 365 CRM or similar ERP/CRM systems.
• Experience in C#, .NET, JavaScript, and other development tools.
• Experience with Microsoft Power Platform (PowerApps, Power Automate) and integration tools like Logic Apps or Microsoft Flow.
• Familiarity with Dynamics 365 SDK, Web API, and Azure services.

Skills:

• Strong knowledge of Dynamics 365 CRM modules and architecture.
• Proficient in customization, plugin development, and workflow automation.
• Strong analytical and troubleshooting skills with the ability to work through complex technical challenges.
• Knowledge of security, data management, and integration principles.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Certifications:

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Microsoft Certified: Dynamics 365 Developer Associate
  • Microsoft Certified: Azure Developer Associate

• Experience with:

  • Power BI for reporting and analytics within Dynamics 365.
  • Experience with Azure services, such as Azure Logic Apps, Azure Functions, and App Services.
  • Knowledge of Agile methodologies and experience working in Agile teams.

Remuneration
N250,000 - N300,000 Monthly.

Application Closing Date
3rd February, 2025.