Client Service Manager at Verstand Resources Limited

Verstand Resources is a professional services firm that strategically contributes to talent management by partnering with organisations to meet their human resource needs and providing career advisory services to young individuals.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• A fast-growing one stop full service integrated marketing communication agency requires a Client Service Manager that will be responsible for managing client relationships, delivering exceptional customer service, and driving business growth.
• This role requires a strategic thinker with excellent communication, leadership, and project management skills.

Key Responsibilities

• Develop and maintain strong, long-term relationships with clients to ensure satisfaction, loyalty, and retention.
• Manage client accounts, including strategy development, campaign execution, and results analysis.
• Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates on project status.
• Oversee project delivery, ensuring timely, within-budget, and high-quality execution.
• Lead and manage a team of account executives, coordinators, or other client-facing staff, providing guidance, training, and support.
• Identify opportunities to upsell or cross-sell services, contributing to business growth and revenue expansion.
• Gather and analyze client feedback, market trends, and industry developments to inform strategic recommendations and improve client satisfaction.
• Work closely with cross-functional teams, including activations, creative, and production, to ensure seamless project execution.

Job Requirements

• Bachelor's Degree in Marketing, Communications, or related field.
• 5 - 7 years of experience in client-facing roles, preferably in a marketing agency or service-based industry.
• Proven track record of successful campaign activation.
• Strong project management, organizational, and communication skills.
• Ability to think creatively and problem-solve.
• Experience with marketing automation platforms.
• Knowledge of data analysis and campaign measurement tools.
• Familiarity with CRM systems.
• Certification in marketing or project management (e.g., Google Analytics, PMP).
• Ability to work cross-functionally and collaboratively.
• Strong leadership and influencing skills.

Salary
N300,000 - N350,000 Monthly.

Application Closing Date
16th January, 2025.

How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using "Client Service Manager" as the subject of the email.

Note: Only shortlisted candidates will be contacted.